Cross Functional IT Support Manager

Title: Cross Functional IT Support Manager

Employee Classification: Cross Funct IT Support Manager

Campus: University of North Texas

Division: UNT-Provost

SubDivision-Department: UNT-College of Music

Department: UNT-College of Music-Gen-134000

Job Location: Denton

Salary: 72891.00

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.   We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.   Learn more about the UNT System and how we live our values at www.UNTSystem.edu.  

Department Summary

The College of Music operates within a dynamic, high-volume environment that blends performance, recording, and academic instruction. This position plays a critical role in enabling that ecosystem—ensuring that technology not only functions reliably but also evolves to support new creative and pedagogical possibilities. This position serves as a strategic partner in advancing innovative music technology initiatives and ensuring reliable, secure, and forward-looking infrastructure for faculty, staff, and students. The manager acts as a liaison between the College of Music and university IT, aligning specialized needs with institutional standards while supporting mission-critical systems.

Position Overview

The Cross-Functional IT Support Manager leads the planning, implementation, and support of computing and instructional technology systems within the College of Music. This role oversees system administration, server infrastructure, security, and technology procurement while supporting a large-scale, performance-driven environment that includes faculty computing, AV, recording, live streaming, and digital media production.

Minimum Qualifications

Bachelor's degree in related field and five years of related computing work experience; or any equivalent combination of education, training and experience.

Knowledge, Skills and Abilities

Bachelor’s degree in information technology, Music Technology, Audio Engineering, or a related field.
Relevant professional experience in system administration, IT infrastructure, or technology support.
Experience supporting macOS and/or Windows environments in a professional setting.

Preferred Qualifications

Experience in a music, media, or arts environment.
Familiarity with digital audio workstations (Pro Tools, Logic, Ableton) and music production workflows.
Working knowledge of audio systems, recording environments, or AV infrastructure.
Experience supporting high-performance or mission-critical environments (e.g., live production, recording, or streaming).
Exposure to emerging technologies such as immersive or multi-channel audio systems (e.g., Dolby Atmos).
Experience with enterprise endpoint management tools (e.g., JAMF) and scripting

Required License/Registration/Certifications

 

Job Duties

System & Endpoint Management
Administer and secure macOS/Windows environments using enterprise tools (JAMF). Handle scripting, patching, user access, and the maintenance of workstations and servers.

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