Customer Success Manager

Job Title

Customer Success Manager

Customer Success Manager Job Advert

Summary of the Role:

 Are you the next Customer Success Manager we are looking for?

• Serve as the primary point-of-contact for customers.

• Work with clients to understand their needs and objectives, develop strategies, and collaborate with internal Amadeus teams to execute projects and campaigns.

• Increase sales and secure renewals by demonstrating the value of Amadeus solutions and building strong relationships with clients.

• Gain a deep understanding of the Amadeus portfolio of products and the hospitality industry.

• Ensure customers are gaining full benefit from Amadeus products and identify opportunities where other Amadeus products may meet their needs.

• Provide customers with proactive information on optimizing the use of Amadeus products.

Main Responsibilities:

• Exceed assigned retention goals by cultivating relationships with stakeholders across assigned accounts.

• Become the primary point of contact for optimization and usage of Amadeus products and services.

• Gather customer usage data relevant for product development and enhancements.

• Collect and share business process and marketing best practices.

• Identify and act on opportunities to improve current usage and adoption of Amadeus Hospitality products and services.

• Generate Amadeus Hospitality revenue through upsell and cross-sell opportunities. Ensure clients see the value of Amadeus products for a seamless renewal contracting process.

• Oversee the Customer Success function, serving as the central point of contact and product expert for assigned products.

• Provide revenue management, marketing, product optimization strategies, and budget suggestions in support of customers; drive effective strategies to achieve organic growth and expand business by creating value propositions proactively.

• Develop value-driven materials to share during client calls, considering booking patterns, customer profiles, competitive sets, and marketing channels.

• Collaborate with Sales, Product, and other internal departments to ensure renewals and potential new revenue opportunities are actioned.

About the Ideal Candidate:

Education:

• Bachelor’s degree in a related business field or equivalent work experience.

Relevant Work Experience:

• 3+ years of experience in hospitality Customer Success, hotel revenue management, eCommerce, marketing, sales, or providing services and solutions to hotels via a SaaS company.

• Prior experience managing and optimizing a portfolio of customers.

• Demonstrated experience managing a portfolio of accounts and achieving financial goals.

Technical Expertise:

• Good knowledge and understanding of Amadeus products and the hotel industry.

Skills:

• Computing: Proficiency with MS PowerPoint, Word, Excel, and Outlook. Knowledge of Salesforce.com preferred.

• Language: Proficiency in English.

• Specific Knowledge: Revenue Management skills are a plus.

• Other:

  • Ability to complete multiple tasks concurrently and deliver results under pressure.

  • Detail-oriented with a bias toward action (project management experience preferred).

  • Experience achieving client objectives and company financial objectives through understanding client needs and influencing internal product and operations teams.

  • Excellent analytical, problem-solving, and troubleshooting skills – able to define problems, collect data, establish facts, and draw conclusions.

  • Strong business and people skills, including planning, presentation, sales, and business acumen.

  • Effective communication skills; able to interface with all levels and departments on a formal, informal, written, and verbal basis.

  • Self-motivated, goal-oriented, and able to work in a team environment

What we can offer you:

Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.

• Work from anywhere: onsite, hybrid . 

• Professional development to broaden your knowledge and enhance your skills with on-line lear