Branch Manager

Description

First Choice Coffee Services is on a mission to take over the world with our Office Coffee services by providing unbeaten levels of customer service and supplying the best Office Coffee choices. For nearly half a century, First Choice Coffee Services has provided premium office coffee solutions to businesses throughout the United States. 

We are actively looking for a full-time Branch Manager. This position is responsible for managing the branch’s day-to-day operations, including coordination of all daily work and responsibilities within route sales, service, warehouse, sales and administrative functions, as well as the coordination and oversight of key client communications and directives. 

As the branch’s leader, you will train and support all personnel, as well as developing and implementing strategies to achieve Company directives and branch-specific goals. 

Essential Duties/Responsibilities

• The First Choice Branch Manager is focused on driving business growth and client retention, managing labor costs and expenses, driving employee development and accountability, and fostering a safe and positive work environment for all employees.
• Develop and maintain key client relationships to grow base business and impact retention of account base. Responsible for supporting business reviews and interaction with key clients within the local market.
• Analyze and understand local market trends and competitor activity to effectively support the sales team and process.
• Leads the application and execution of key business initiatives to improve business performance, optimize core processes and positively influence business growth and opportunities.
• Recruit, train, develop, and motivate personnel resulting in a positive working environment for all First Choice employees.
• Leverage leadership skills to set development goals and provide regular performance feedback for all employees, including one-on-one training, observation and in-field support.
• Know the procedures and the systems practiced in the customer service department and sales departments, resulting in the ability to effectively supervise personnel, as well as maintain a customer service driven business philosophy.
• Ensure and foster effective communication within all departments and across all levels of the organization.
• Work in conjunction with senior management in the timely attainment of branch sales and profit goals, while maintaining the company’s system management practices and upholding the company mission statement.

Requirements

Education and Experience

• Minimum of five (5) years sales, operations and leadership experience.
• Experience within the Office Coffee Services industry is preferred, but not required.
• Experience with oversight and management of P&L financial statements preferred.
• Ability to communicate effectively and emphatically with employees, vendors, clients and organizational leadership.
• Possess excellent leadership skills, time management and organizational skills, and have the ability to respond quickly and effectively to changing demands and market conditions.
• Experience in the following areas will be considered a key asset: customer service leadership and client negotiations, route sales operations and/or management, training and development of sales staff.
• Client interaction, communication, organization/time management, multi-tasking and computer proficiency are core competencies critical to success in this role.

Physical Requirements

This position must be able to perform the duties of any position within the branch. This includes:

• Must be able to lift and carry 40 to 75 pounds of coffee and water filtration equipment, as well as product, using a 20-pound hand truck, as necessary. 
• Occasional lifting of equipment weighing up to 125 pounds, with assistance.
• Ability to climb in and out of company van anywhere from 10 to 26 times per day. 
• Usual and customary methods of performing job’s functions require regular climbing, stooping, kneeling, bending, and crouching, as well as significant fine finger dexterity. 
• Occasional work in cramped or confined spaces while lying on the floor. 
• When assuming field duties, job generally requires 30 percent sitting and/or driving, 30 percent walking, and 40 percent standing each day. 
• Ability to work outdoors in various types of weather, including extreme temperatures.