Senior Communication Reconciliation Program Consultant

The Senior Communication Reconciliation Program Consultant leads and directs the high-priority, complex portfolios of the Communication Reconciliation Program (CRP) for IU Health. Communicates status updates and delivery expectations to teams and stakeholders. Manages the CRP according to the methodology, timeline, and budget of the organization. Owns quality assurance and oversight of resources assigned to program objectives. Ensures that program is delivered within committed scope and budget. Work with business groups to build trust and credibility, understand their concerns, and help them understand any program challenges. Directs development of organizational policies and procedures to guide and support the program. Develops and maintains a reliable case tracking system and method for metric reporting. Position includes timely and compassionate communication with patients and/or their families, collaboration with Risk Management, IU Health Risk Retention Group, providers, leadership, and Quality partners. Leads team discussions regarding patient/family communication after RCA completion and helps determine countermeasure information to disclose. Participates in coaching and support for providers engaged in disclosure conversation and maintains knowledge of IUH support resources for teams and patients. Enhances the understanding of program through interactions with physicians, administrative staff, clinical staff, and other members of the healthcare team. Presents program progress reports/findings on a regular basis to appropriate constituencies within the system.

At IU Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as training, leadership development, promotion opportunities and cross training development.  We offer a comprehensive benefits package designed for you, which includes Medical-Dental-Vision, a matching 401K, PTO, tuition reimbursement program, wellness program, and more!  

• Requires bachelor’s degree in nursing, science, healthcare, public health, or a business-related field. Advanced degree preferred.
• PMP or CPHRM certification preferred. 
• Requires 5 years of relevant experience in Risk Management, claims administration, or healthcare project management. 
• Healthcare Industry experience a plus. 
• Experience working in a complex, matrix environment and skilled in high stakes communication.
• Formal project management training or equivalent of five years’ experience in managing senior level complex organizational projects across service lines.
• Experience leading, facilitating, and participating in multi-disciplinary teams required. 
• Education, understanding of and/or experience in one or more of the following are desirable: information technology, performance improvement, outcome analysis, safety science utilization management, team facilitation education (patient/staff).

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.