Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Scrum Master Sr within PNC's Remote Network enterprise infrastructure organization, you will be based in Pittsburgh, PA, Phoenix, AZ.

Additional locations listed.

This position is primarily based in a location within PNC's footprint.

Responsibilities:

• Facilitating Agile Ceremonies: Leading and facilitating Scrum events like sprint planning, daily scrums, sprint reviews, and retrospectives.
• Impediment Removal: Identifying and removing obstacles that hinder team progress and productivity.
• Coaching and Mentoring: Guiding and mentoring teams on Agile principles, practices, and the Scrum framework, including helping them become self-managed and high-performing.
• Team Collaboration: Fostering a collaborative environment, promoting communication, and building positive relationships within and across teams.
• Agile Transformation: Championing Agile adoption across the organization, potentially leading Agile transformations.
• Metrics and Reporting: Tracking and reporting on key Agile metrics, analyzing team performance, and identifying areas for improvement.
• Backlog Management: Assisting Product Owners with backlog management, ensuring user stories are well-defined and prioritized.
• Continuous Improvement: Promoting a culture of continuous improvement, encouraging experimentation, and driving efficiency within the team.

Key Skills and Qualifications:

• Certified Scrum Master (CSM): A common requirement, indicating a foundational understanding of Scrum.
• Experience with Agile Methodologies: Proven experience in leading and coaching teams using Scrum and other Agile frameworks.
• Strong Facilitation Skills: The ability to lead and guide effective Agile ceremonies and discussions.
• Excellent Communication and Interpersonal Skills: The ability to effectively communicate with team members, stakeholders, and management.
• Problem-Solving and Conflict Resolution: The ability to identify and resolve impediments and conflicts within the team.
• Leadership and Mentoring: The ability to guide, coach, and mentor team members and other Scrum Masters.
• Experience with Agile Tools: Proficiency in using tools like Jira and Confluence for managing projects and tracking progress.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Draws on past experience, supports and facilitates a number Scrum Team(s) with varying levels of complexity in various functions by fostering Agile values and practices.
• Ensures team adherence to Agile principles. Provides coaching to the team(s), including newly formed teams, on how to execute the Scrum Framework. May provide guidance to less experienced Scrum Masters.
• Organizes and facilitates ceremonies, recommends and executes on improvement opportunities to optimize velocity and while mitigating risk. Tracks and communicates the overall team progress providing visibility to stakeholders.
• Takes a broader perspective to provide solutions to complex challenges. Serves as a filter to remove impediments to progress identified by the team(s). Protects the team(s) from outside influences to ensure the team remains focused on Scrum Team priorities.
• Partners with the Product Owner(s) to ensure the backlog items are prioritized based on business value and ready for the team(s).

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience,