COMPANY OVERVIEW

Volunteers of America Chesapeake & Carolinas empowers self-reliance and inspires hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families and the community. Founded in 1896 in Baltimore, MD by social reformers, Ballington and Maud Booth, we were one of the first of over 30 affiliates of Volunteers of America – one of the nation’s largest and most comprehensive human services organizations.  

Our founders envisioned a movement dedicated to reaching and uplifting the American people. On behalf of the organization, the Booths pledged “to go wherever we are needed, and do whatever comes to hand”. Their declaration continues to guide Volunteers of America's impact on “Helping America’s most vulnerable.”

Through a dedicated and committed team of more than 850 employees and thousands of volunteers, we provide critical care, support services and hope to thousands of people each year throughout Virginia, Maryland, the District of Columbia and the Carolinas. We firmly believe our employees drive the success of the organization. 

JOB SUMMARY

Reporting to the Program Director, the Administrative Assistant/Billing Clerk is responsible for all office, clerical and administrative functions of the program and responsible for entering client service hours for Medicaid invoicing.  This includes entering record of service hours from various supporting documentation into SOS Software.

 RESPONSIBILITIES

• Answer and direct all program and office calls and visitors as appropriate.
• Coordinate incoming and outgoing correspondence, date received and stamping all documents as appropriate.
• Perform typing as appropriate, accurate and completed in a timely fashion.
• Assist with the employment/recruiting process as directed.
• Monitor all office equipment supplies, coordinating repairs and replenish all office supply as needed.
• Processing, entering, and discharge computerized client information.
• Maintaining and reporting missing service hours to appropriate personnel.
• Contact appropriate program staff to discuss missing information and related client discrepancies on billing documentation.
• File and distribute reports and process service hours.  Assist with filing in the client records.
• Participate in meetings and trainings as required and appropriate.
• Interact with Coordinators and related staff as required by the Program Director.
• Perform other duties as assigned.

PHYSICAL REQUIREMENTS

• The ability to safely operate a motor vehicle to transport oneself and/or equipment as necessary
  • The physical ability to travel to assigned locations, stand, sit, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities and operate office equipment.
  • Move and lift objects up to 30 pounds such as computers, monitors, files, etc.
  • Operate office equipment requiring continuous or repetitive hand/arm movements.
  • The ability to remain in a sitting position for extended periods of time.

EFFECT ON END RESULTS: