Parts Counter Person

Automotive Parts Counter Person

We are looking for an enthusiastic, community-oriented Automotive Parts Counter Person to join our dealership's parts team. Staff working the parts counter sell vehicle parts to all customers over-the-counter, through the repair shop or on the phone.

At Lum's GMC we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Lum's GMC is critical to our success. We pride ourselves on creating an environment that is very family-friendly.

Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.  We make the buying and ownership experience as easy and as enjoyable as possible. Our team is committed to providing our customers with the best vehicle ownership experience from purchase to maintenance and repair. Lum's GMC is committed to giving back to the local community with sponsorships to  the Jason Goodding Memorial Fund, Yamhill County Fairgrounds, Cruising McMinnville, See Ya Later Foundation, With Courage, Yamhill Carlton Together Cares, MV Advancements, Willamette Valley Cancer Foundation, McMinnville Chamber, and the Amity Education Foundation, to name a few. 

To be successful in our Parts department, top candidates will be fun, loyal, empathetic, professional and personable individuals, with a passion for great customer service.

Automotive Parts Counter Person Responsibilities:

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Assist customers to accessorize their vehicles; makes recommendations for accessorizing dealership showroom vehicles.
• Answers phone calls, providing price quotes and other information.
• Reviews estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Provides high level of service to internal and external customers.
• Pulls and fills orders from stock.
• Notifies Parts Manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notifies the Service Advisor and the customer when special ordered parts have been received.
• Notifies the shop when all parts have arrived and when they will be delivered.
• Pulls orders for delivery to shop, making sure all parts are tagged with customer names and job number.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Replenishes assigned inventory daily.
• Assists outside Sales Representatives with their orders.
• Makes sure all internal requests for parts are billed on service repair order.
• Receives payment from retail customers or obtains credit authorization.
• Ensures that all charge sales are signed by the customer.
• Ensures that all customers receive their copy of the invoice.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purcha