Member Experience Manager| Arizona Sands Club | Bear Down Kitchen

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

• Programming - Develop & ensure execution of relevant & engaging Member events andexperiences specific to Club We Are/segments and ClubLife expectations.• Communications - Implement thorough and consistent strategy to best communicateClubLife through all channels, amplifying the Member story.• Member Management - Champion the engagement and retention strategy for overallMember journey + tracking, ARMI, and forecasting.• New Member Onboarding - Develop and be accountable for New Member Welcomeand Connect Steps, Member Intel, and Name Recognition.• Supervise Member Experience TEAM - Project management, budgeting, staffing, hiring,and training of Member Experience Coordinator, and ClubLife Concierge.

 

Reports Directly To: General Manager

 

This role pays an annual salary of $70,000 to $80,000.

 

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

 

This position will remain open until Oct 6, 2024

About the Venue

The Arizona Sands Club is located in Lowell Stevens Football Facility overlooking the University of Arizona Football Stadium Field.  We serve the University faculty and athletics teams, the Tucson community and Wildcat fans.

Responsibilities

Focus on both the quantitative (Member Growth) and qualitative (Member Experience)goals of the Club.

• Lead Member Experience Team in executing Membership Experience strategic plan.• Create ClubLife experience according to brand standards.• Ensuring a vibrant and connected member community.• Focus on At Risk Member Intervention and increased retention practices.• Communicate to employees and Members consistently and concisely via all channels.• Execute all Member Events and Programs with member and committee feedback.• Onboard/ new member connect steps.• Create and execute relevant programs with purpose with consideration of your ClubsMembers, product, and position.• Create storytelling and content focused communications.• Responsible for budgeting of dues lost, resignations and downgrades.

Qualifications

Undergraduate degree preferred. Educational concentration in business, communications, journalism, public relations, hospitality management, or recreation

.Experience of 3-5 Years in Hospitality, Customer Relations, or Marketing & Communications

Prefer experience in one or more of the following: sales, relationship management, food & beverage operations, customer service, membership associations and/or fundraising.

Prior experience in leading a team or project to a successful outcome is preferred.

Advanced knowledge working with Microsoft Office suite, including Word, Outlook, and Excel.

CRM/Salesforce.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.