Grain Valley, MO - Shift Lead at Theatre

Hours: This is a part-time position requiring regular opening and/or closing availability.

Key Responsibilities:

Leadership and Team Support:

• Provide guidance and direction to frontline team members, fostering a positive and collaborative work environment.
• Assist in training new employees and reinforce company standards.
• Communicate effectively with team members and management, ensuring smooth information flow.
• Lead and take charge of the theatre operations in the absence of the General Manager or other designated managers.

Guest Experience:

• Prioritize customer satisfaction by providing professional and friendly guest support.
• Address guest inquiries and resolve complaints efficiently and effectively.
• Ensure all team members are knowledgeable about current promotions, showtimes, and theatre policies.

Operational Efficiency:

• Oversee the efficient operation of various areas, including concessions and box office.
• Ensure accurate cash handling and adherence to all financial procedures.
• Maintain a thorough knowledge of all items offered, including pricing.
• Coordinate effectively with colleagues to ensure seamless teamwork.

Facility Maintenance and Safety:

• Maintain a clean and organized work environment, including workstations, concession areas, box office, auditoriums, and restrooms.
• Perform cleaning duties as directed, including sweeping, mopping, and trash removal.
• Adhere to all safety regulations and report any potential hazards to management.

Compliance:

• Obtain a Health Department "Food Handler's Permit" within 30 days of hire if required by state or local law.
• Complete any other duties as delegated or directed by supervisory personnel.

General Qualifications:

• Must be 18 years of age or older at the time of hire.
• Must have the availability to open and/or close the theatre on a regular basis, including weekends and holidays.
• Demonstrated ability to provide excellent customer service.
• Positive and proactive attitude.
• Strong communication and interpersonal skills.
• Ability to lead and work effectively in a team environment.
• Reliable transportation. (The ability to run company errands and provide current vehicle insurance is a plus.)