Customer Quality Engineer II

​​Who We Are

At CPC (Colder Products Company), we’re not just connecting fluid lines – we’re connecting people, ideas, and possibilities. For nearly 50 years, we’ve been engineering cutting-edge fluid connection technologies that power industries from biopharmaceutical, thermal management (liquid cooling of electronics), medical, industrial, and chemical handling markets.

 

But what sets us apart? Our people.

 

We’re a team of problem-solvers, innovators, and forward-thinkers who thrive in a culture that values collaboration, creativity, and continuous improvement. Headquartered in Minneapolis/St. Paul, with over 700 employees in 14 countries, we’re growing fast, and we want you to grow with us!

 

Your Role

Are you ready to make an impact and work with a company that values your expertise, ideas, and career growth? As our next Customer Quality Engineer II, you’ll be at the forefront of shaping our organization’s success. This isn’t just a job – it’s a career move where you’ll thrive, learn, and enjoy coming to work.

 

Responsibilities:

• Coordinate responses to product quality customer complaints:
  • Own assigned customer complaint cases.
  • Issue initial report to customer with investigation plan and seeking any needed additional information.
  • Prioritize customer complaint cases and trends
  • Verify product defect claim being made by the customer.
  • Determine appropriate action for customer complaint processing based upon claim verification
  • Partner with other functional groups to implement corrective actions as needed.
• Maintain all records and documentation of complaint investigations.
• Write complaint preliminary and final reports to be sent to the customer
• Partner with sales/marketing team to resolve customer inquiries.
• Work with customers and CPC cross functional teams to ensure system-wide response to customer needs.
• Authors and maintains quality policies for customer quality complaints
• Ensures customer quality complaint processes functions effectively and meets KPI goals.
• Functional supervision of technicians for processing of customer complaints.
• Partners with our supplier quality engineering team to resolve supplier-related issues.
• Support of external audits including customer and ISO certification audits.
• Develops and improves inspection plans/methods for new or existing processes.
• Support efforts to evaluate, manage and improve measured Quality performance throughout CPC.
• Keeps current in the field with internal and external education and training.
• Adheres to all safety regulations.
• Demonstrates support of CPC core values.
• Performs other job duties as assigned to meet business needs.

 

Qualifications:

• Bachelor’s degree in engineering or equivalent technical field.
• Minimum 3 years’ experience in quality, manufacturing, or continuation engineering roles (1 year for master’s degree).
• Understanding of up-to-date quality theories, methods and approaches, including ISO9001:2015
• Experience working with data and statistical analysis software.
• Passion for improvement and drive for change to meet customer needs.
• Experience with automation assembly processes.
• Good communication skills.
• Experience with problem solving tools.
• Experience with Excel, Microsoft, statistical Software.
• This role may require 10% of travel domestically. Candidates should be comfortable with occasional travel as needed to support business objectives.

 

​Why You’ll Love Working Here

 

Our Culture

At CPC, our people aren’t just employees, they’re the driving force behind our success. We’ve built a culture rooted in respect, collaboration, and integrity, where every voice matters, and innovation thrives. It’s not just us