Customer Service Representative

Building the people that build the world.

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world.  Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development.  We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world. 

 

As part of Detection and Measurement, Radiodetection is a global leader in the design and development of equipment and software used by utility companies to install, protect, and maintain underground infrastructure networks.  Through precision and magnetic locators and ground penetrating radar, we help prevent damage to infrastructure utilities and protect lives.

 

 

 

How You Will Make An Impact (JOB SUMMARY)

 

Radiodetection is a diverse team of unique individuals who all make an impact.

This position delivers a high level of inside sales/customer service and responsiveness to our full range of customers. The role is located in our office in Kearneysville, WV supporting our Radiodetection customers. Responsibilities include, but are not limited to, being part of a coordinated team that focuses on understanding customer needs, ensuring customer satisfaction, providing timely responses and supporting all customer service functions. Our customer service team encourages revenue growth through helping partners and customers with general inquiries, sales quotes, and orders, as well as supporting any questions, complaints, and providing information about our products and services.

 

PRINCIPAL DUTIES AND RESPONSIBILITIES

 

 

While each day brings new opportunities at Radiodetection, your core responsibilities will be:

• Supporting customers through telephone, web, and email inquiries (managing shared inbox)
• Accurate and timely process of customer sales orders in our ERP system, including coordination of freight/custom forms, and other customer service related requests and processes
• Creating new customer accounts and contact records; responsible for maintaining accurate records
• Coordinating credit applications and tax documents (if applicable) with our finance department
• Primary support required to follow customer inquiries through the sales process (including post sale follow-up as needed) to ensure customers are satisfied
• Conduct GAN export compliance screening for international customer quotes and orders
• Responsible for sales and aftermarket sales focused customer service functions; such as processing sales and service quotations and orders
• Generate invoices for products, parts, repair services sold to customers
• Generate pro-forma and commercial invoices for international sales and shipments
• Track shipments and report status updates to customers
• Diligent and proactive communication and coordination between immediate supervisors, operations/manufacturing, service, shipping, finance, sales team, and customers
• Support challenges raised by increases in demand or tight lead-times
• Identify and support implementation of improvements to role and customer service team
• Enhance sales & lead generation through customer surveys, database optimization and maintaining up-to-date customer records and reference lists
• Enter, distribute, and help manage sales leads in Microsoft Dynamics (CRM)
• Manage aspects of CRM (contacts lists and customer data base) to support company’s sales efforts, including direct communication with dealers, distributors, and users of equipment
• Any other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES

 

We each bring something to the table, and we are looking for someone who has:

 

• Attention to detail
• Experience in data entry, invoicing and shipping documentation
• Accurate records/file maintenance
• Excellent customer relations and support skills
• Excellent communication and teamwork skills
• Experience with MS