Operations Specialist

Job Title: Operations Specialist 

Department: Operations

Date Revised: May 2024

Reports to: Deposit Operations Manager

Officer Status: None

FLSA Classification: NE IV

Summary of Excellence:

The Operations Specialist  effectively prioritize internal and external requests while providing competent, courteous, and efficient customer service to internal and external customers, thereby building strong relationships between the Operations Department and the entire Bank.  Through banking knowledge, this role effectively performs daily assignments and completes tasks according to current procedures with a thorough understanding of rules and regulations. The Operations Specialist compiles, processes, and reconciles data involving financial transactions as scheduled to ensure the operation of an efficient and accurate department. 

Career Competencies:

Being Resilient

Communicates Effectively

Instills Trust

Self-Awareness

Builds Networks

Customer Focus

Interpersonal Savvy

Self-Development

Collaborates

Ensures Accountability

Resourcefulness

Situational Adaptability

Essential Duties and Responsibilities:                 

Reviews various reports daily, weekly, and monthly for accuracy and proper documentation

Processes exception items daily including NSF items, stop payments, unpostables, teller exceptions, etc.

Prepares and mails various daily/monthly notices including, but not limited to, overdrafts, time deposits, safe deposit, etc.

Retrieves and retains monthly ICS/CDAR Statements

Processes and completes daily task list including unposted items, exceptions, and special handling items such as Positive Pay and Bill Pay.

Indexes and quality controls deposit documents within the banks local storage system daily

Verifies all new deposit accounts, customer information, and deposit maintenance ensuring accuracy and proper documentation.

Reviews incoming ATM files daily, transmits files for processing by the designated timeframe and submits files outside of business hours as needed.

Performs Bank mail distribution, including handling and processing returned mail

Transmits and monitors that files are handled in a complete and timely manner daily

Reviews and processes mobile deposits and remote capture deposits, checking for accuracy and to identify transactions that could indicate fraud.

Assists with internal/external requests, including but not limited to, deposit corrections, returned items, and statement research requests.

Oversees document retention for the Bank including keeping the Retention Room organized

Assists customers in person, by telephone, by fax or by email as needed

Other Duties and Responsibilities:                     

Performs Department filing

Provides assistance and basic training to others

Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures as applicable to the position, including completion of required compliance training

Other duties as assigned

Supervisory Responsibility:           

None

Professional Relations:                    

Works professionally with all employees, customers, vendors, or the general public to achieve goals and objectives of Claremont Savings Bank’s vision, mission, and values.

Enhances the Bank’s image by providing representation and involvement in community activities and charitable, civic, and social organizations.

Education/Certification:

High School Diploma or Equivalent.

Required Experience/Required Knowledge:

Retail b