Senior Director, Customer Relations/Product Management
Light & WonderAbout the role
Gaming:
Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.
Position Summary
**This role is open to Remote East Coast & Central Locations**
The Senior Director of Product Management designs, develops and manages activities for a specific product or group of products from product definition and planning through production, release, and end of life. Serves as the central resource with design, process, manufacturing, test, quality, and marketing as the product(s) move to production and distribution. Involvement lasts throughout all stages of a product’s lifecycle including modifications, upgrades, and maintenance of the product.
In addition, the role Ensures R&D investment aligns with commercial goals and portfolio management. Manages system lifecycle and commercialization of product portfolio, including launch, collaborating with cross-functional teams and merchandising strategies.
Essential Job Functions:
Manages the business model and utilizes close collaboration with software development to optimize product launches to grow the footprint and rate
By utilizing available R&D budget with a focus on maximizing L&W’s return on investment, create, update, and communicate the product roadmap
Manages market requirements and execution of participation roadmap by driving new product launches through launch process
Directs overall product lifecycle planning and management including pricing, customer and technical requirements, product strategy and communications across each product category
Creates and manages brand and licensor relationships
Create new product go-to-market plans including product segmentation, pricing, timing and launch partners.
Leads collaborative discussion around product strategy, pricing and feature requirements based on quantitative customer data and qualitative customer / player insights.
Writes up a business cases for investment, based on benefit to LnW and longer-term strategic positioning.
Gathers customer feedback (i.e. advisory panels, surveys, enhancement requests, issues report, etc.)
Research competitor pricing, performance, and product lines. Maintain competitive positioning and differentiating feature set.
Plan external content marketing strategy with Marketing Department and Sales Enablement
Constantly assess opportunities, potential issues and/or risks related to system gaming operations product deployments. Lead post launch postmortems and prioritize agreed upon opportunities for improvement based on the team’s analysis and review with product, service delivery and/or business owners.
Works with respective internal departments to aid in forecasting, production, and rollout priorities as well as troubleshoot problems impacting product lines and/or orders
Build productive collaboration and communication
Provide analysis and executive summary on cashless and mobile business vertical
Support the business requirement gathering and definition of cashless in all of our products
Represent our cashless solution with customers, including demonstrations, sales support calls
Oversee the design and movement of the mobile product as it pertains to cashless
Travel to Domestic markets as needed (15%)
Qualifications
Training and/or Experience:
10+ years’ experience in product management, with management/supervisory roles
Previous experience in Gaming required
Cashless Gaming experience nice to have
Mobile Funding experience nice to have
Knowledge, Skills and Abilities:
Proven leadership, excellent organizational and management skills
Knowledge of relevant legal codes in business and gaming
Strong problem solving and goal setting skills
Strong analytical skills
Skills in financial and ROI analysis
Understanding of Gaming industry, regulatory compliance and protocols
Education:
Bachelor’s degree in related field required
Physical Requirements:
Office environment
Work Conditions:
The work conditions are representative and typical of similar jobs
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