Cybersecurity Tutor - GRANT FUNDED

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Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester.  We embrace our identity as a community college, as reflected in our mission statement.  We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative teaching

• Is attracted by the college's mission to promote equitable access to educational opportunities

• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.

• Focused on student academic achievement and postgraduate outcomes

• Welcomes difference and models respectful interaction with others

• Engages with the community both within and outside of ACC

Job Posting Title:

Cybersecurity Tutor - GRANT FUNDED

Job Description Summary:

To provide direct support to students, faculty, and staff in a learning lab environment; optimizing access to learning lab facilities, technology resources, tutoring, and computer services.

Job Description:

Description of Duties and Tasks

1) Provides on-demand tutoring assistance, inquiries, and technical support to students, staff, and faculty including but not limited to:  Austin Community College (ACC) applications; text companion websites; tutorial and instructional software programs; and current word processing programs and other applications.
2) Collaborates with Information Technology (IT) department on technology related support including but not limited to desktop configuration, software installation, and data management; reports issues related to connectivity, traffic, security, and network performance as well as issues related to hardware, software, and network access.
3) Provides assistant to registering students with e-services and other related ACC services and enrolls individual students, classes of students, faculty, and staff in tutorial applications.
4) Monitors learning lab student sign-in and visit tracking program, runs lab visits reports upon request, and strategizes across learning labs to implement enhancements to student intake programs.
5) Coordinates and maintains schedules of computer classrooms, open computer labs, and group study rooms.
6) Monitors physical security of assigned department assets; prepares for inventory audits; controls access to computer lab premises; observes user activities and lab facility utilization shifts; ensures labs are clean, safe, and organized; promotes a positive, learner-friendly academic environment.
7) Submits maintenance and equipment replacement requests; coordinates the repair or replacement of equipment as needed.
8) Researches, evaluates, and recommends new software or materials; assists with purchasing or budgets by providing quotes and purchase requests for equipment or software; and may participate in pilot programs as needed.
9) Assists with hiring of new personnel as requested; may serve on hiring committees as requested by departments; sets up new hires in learning lab tutor scheduling programs; coordinates work of hourly, work study, and other personnel within the lab. 
10) Maintains online tutor scheduling programs; assists lab manager with creating, finalizing, changing, and publishing tutor schedules; May maintain department website.
11) Serves as emergency coordinator; attends safety training and drills.
12) May respond to inquiries about learning lab services by others inside/outside ACC; may work with other departments with