Agent L1 Service Desk

Your day to day:

Ensure timely and effective resolution of end-user IT related issues.

With these activities, you will have a great impact on our business:

• Takes internal customer calls,
• Logs, troubleshoots and dispatches IT issues to the next level, with the aim of ensuring quick and effective resolution.
• Collects data for internal reporting.
• Ensures service level agreements’ fulfilment;
• Schedule – availability to work in extended shifts, the schedule can be changed based on the business requirements

With these skills you are a great candidate:

• Team working skills
• Understanding of solutions and correct management of problem solution
• Capacity of taking care of the technical documentation and following the production, experimentation and deployment phase.
• Socially skilled
• Spanish (C1 or above)
• English (B2 or above)
• Knowledge of Active Directory                
• Operating  Systems Knowledge              
• Office Automation Software knowledge
• Servers, files, folders knowledge