Real Estate & Customer Experience, Senior Manager

At Prologis, we don’t just lead the industry—we define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure that powers global commerce, seamlessly connecting the digital and physical worlds. From agile supply chains to energy solutions, our ecosystems help your business move faster, operate smarter and grow sustainably. With unmatched scale, innovation and expertise, Prologis is a category of one—not just shaping the future of logistics but building what comes next.

Job Title:

Real Estate & Customer Experience, Senior Manager

Company:

Prologis

Real Estate & Customer Experience, Sr. Manager – Silicon Valley -SF Bay Area

A day in the life

As a Real Estate and Customer Experience Senior Manager, you would be part of a Customer Experience Team (CET) that strives to provide best-in-class service to customers in our 30M million square feet of industrial buildings in the Silicon Valley Market. Our customer base is diverse and we’re looking for someone who enjoys working with the biggest names in e-commerce logistics and warehouse operations. With an emphasis on customer service and quality buildings, we have the best of both worlds – a local office of 6 staff members, with the support and sophistication of a large international company.

Key responsibilities include:

• Oversee the day-to-day operations of assigned properties, including tenant relations, maintenance, rent collection, and regulatory compliance.
• Develop and implement effective property management strategies and plans to optimize property performance, value, and customer satisfaction.
• Maintain compliance of all policies and procedures. 
• Conduct routine site inspections to ensure that the physical aspects of the properties meet established standards regarding the grounds, curb appeal, risk management/safety requirements (OSHA), cleanliness, and general appearance, and implement corrective measures as necessary.
• Drives and motivates team of 6 employees (property managers, maintenance technicians, administrative personnel), to engage in innovative ideas, initiatives, and pilots. 
• Assimilate and analyze information pertaining to market and economic conditions.
• Ability to utilize Salesforce CRM to track interactions with customers and customer visits.

Building blocks for success

• 3+ years’ supervisory experience, ability to provide superior internal and external customer service, strong diplomacy, and crisis diffusion skills.

• Must have a current Real Estate sales license in the State of California  or be able to obtain a license within six months of commencing employment. Please note that the company will cover relevant, associated costs and will consider the reasonable time spent acquiring the license as part of work hours
• Strong financial reporting background to ensure budget and financial goals are met for the portfolio.
• Must have a current Real Estate sales license or be able to obtain a license within six months of employment.
• Highly Proficient in full cycle of leasing and lease interpretation.
• Highly developed negotiation and management skills to ensure safe/well maintained properties through competitively bid service agreements/capital projects and work oversight.
• Strong mathematical and analytical skills
• Strong working knowledge of property management accounting software
• Bachelor’s Degree preferred from a four-year college or university and 5+ years of commercial real estate experience; or 7+ years of experience as a property manager; or a CPM or RPA designation; or equivalent combination of education and experience.
• Must be able to multi-task; manage time efficiently to ensure all established deadlines are met and have strong attention to detail.
• Proficient working knowledge of Microsoft Office suite (e.g., Word, Excel, PowerPoint, Outlook).
• Requires a valid driver’s license and the ability to travel to multiple properties.
• YARDI and Salesforce CRM software experience preferred.
• As business dictates, able to work extended/flexible hours (e.g., nights/weekends/on-call).

Hiring Salary Range of: 116,800- $160,600  to be determined by the candidate’s location, education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

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People First

Each of us working at Prologis plays an essential role in the enduring success of our company. We value people who are decisive, courageous and adaptable. While we are one company, locations and departments operate with autonomy and accountability. Indivi