Lead Production Equipment Technician (On-Site)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is hiring! We are seeking a Production Equipment Technician to join our team in El Dorado Hills, CA.

This is an on-site role that will be assigned to a Broadridge location where you will work 100% of the time.

Under the general direction of the Supervisor – Production Self-Service/System Support, Lead Technicians maintain/monitor inserter/finishing equipment hardware and operating software performance and assist management in allocating Tech Support resources to address reported downtime and preventive maintenance issues.   They also perform trouble shooting and various corrective and preventative maintenance activities on all production devices, network devices, tools, and equipment, including equipment specific to archival storage and retrieval of computer-generated data, in sites where applicable, including inserter Prod. Data storage, Repair/Maintenance records and Parts/Inventory. Lead Technicians must possess certified understanding and working knowledge of operating equipment software and read/interpret technical service bulletins and manuals to develop troubleshooting plans for problems. They exhibit the ability to resolve repairs and know when to escalate the issue to enlist the expertise of Production Self-Service/System Support leadership, Production Leadership, and vendors to aid in the problem resolution process. Lead Technicians provide on-the-job training to less experienced associates and share knowledge and experience with less experienced/knowledgeable team members.

Responsibilities:

• Leads and provides direction (i.e., job prioritization and technical support) to assigned Technical Support staff To ensure team resources are properly allocated and utilized.  Strives to minimize downtime and assist Production Operations in maximizing productivity, efficiency and quality. 

• Communicates with Production and Technical Support leadership to ensure a consistent flow of work and that repair, trouble-shooting and preventive maintenance requests are properly prioritized and completed on a timely basis.  Provides equipment status information to management throughout each shift.

• Utilizes proven proficiency in operating software to create/change Modes, upgrade and modify equipment to meet the needs of Production Operations.

• Moves, relocates, and performs set up of production equipment.

• Performs preventative and corrective maintenance and troubleshoots production equipment issues, including equipment related to archival storage and retrieval of computer-generated data.  Responds to support calls in a prompt manner to ensure timely resolution.

• Effectively tracks parts usage and provides input to management and the Inventory Analyst with regard to suggested inventory levels.    

• Appropriately logs all support calls into technician tracking system (e.g., FIIX) to ensure all work time and parts are appropriately accounted for. 

• Ensures compliance with maintenance records in accordance with OSHA and EPA requirements. This may include the use and maintenance of an equipment tracking database.  Consistently adheres to all safety procedures.

• Delegates basic repair and maintenance tasks as required to more junior technicians and follows up to ensure correct and timely completion. 

• Provides input to leadership regarding performance appraisals of junior technicians.

• Fabricates simple fixtures as required with a high level of focus on identifying ways to reduce parts costs while maintaining or improving the functionality/safety of production equipment. 

• Researches current versions and models of vendor software (DO THEY DO THIS?)

• Provides training support and shares knowledge with assigned technicians as it relates to both hardware repairs/PMs, software, job setups, and mode modifications.

• Performs other duties/responsibilities as assigned.

Adaptability/Flexibility: Demonstrates ability to handle a fast, ever-changing environment. Demonstrates a willingness and ability to adjust to multiple demands, shifting priorities, ambiguity, and rapid change. Sees more than one way to accomplish things and accepts/adapts to new or alternative approaches. Demonstrates a willingness and ability to perform various jobs and functions as assigned.

Analytical Skills: Demonstrates ability to separate information or problems into smaller parts to understand them more fully; thoughtfully considers data before drawing conclusions a