Front Desk Admin

About Us:

The Kenneth Peters Center (KPC) for Recovery is part of the Forge Health family of companies providing the Long Island community with the highest quality substance use disorder treatment for thirty years.  

At Forge/KPC, clinical care is paramount – it’s the heartbeat of our operations and the driving force in everything we do. The skill and compassion of our staff are the crucial components to extraordinary experiences and outcomes for those we serve. 

If you are passionate about providing high quality, evidence-based care for individuals in need through an innovative practice, then Forge/KPC is the right fit for you!

Who we’re looking for:

We are looking for an exceptional Administrative Assistant to join our growing clinical team in Hauppauge, NY! The Administrative Assistant will be responsible for scheduling patient appointments, receiving and processing outpatients, collecting, and communicating patient demographic/insurance information, data entry of patient services and co-payments, payment reconciliation and deposit, processing referrals and answering phone lines. This is a full-time, on-site position, located in Hauppauge and reports into the Office Manager of the Hauppauge KPC team.

What you'll be doing:

• Maintain a positive approach and positive relationships with others
• Answer assigned telephone lines appropriately and promptly, transferring to correct parties when necessary
• Take clear and precise messages, assuring they are placed in appropriate location for communication
• Take messages off assigned voice mail lines, returning calls promptly and following through with requests
• Transfer phones to answering service during lunch and at end of day
• Follow up with service on any messages
• Confirm appointments for next day, reminding them to bring referrals/records as needed
• Support departmental and clinical team initiatives and change efforts
• Meet with patient to review and sign all pre-intake paperwork and releases of information.
• Collect appropriate co-payments and issue receipt
• Note cancellation/missed appointments in electronic chart, and follow up with patient to reschedule
• Reschedule patients when necessary 
• Assist patients, providers, department staff and other clinical staff with questions or problems, as appropriate
• Maintain standards of confidentiality and participate in unit compliance
• Accountable for improving patient care through adherence to all patient safety and quality standards, regulations, and best practices
• Any other duties, as assigned

What you'll need:

• High school diploma and two years of administrative/front desk experience required, including knowledge of medical terminology/abbreviations and physician office/hospital operations required
• Ability to travel/commute to the KPC Hauppauge facility, and will require a specific weekday schedule of 9:00am-3:00pm (slightly flexible), Monday through Friday
• Comfortability working with those in recovery/addicts, and handling urine samples
• Proficient in Microsoft Office Applications (Excel, Word, PowerPoint)
• Ability to work independently, with a strong work ethic, self-motivation and problem-solving skills
• Attention to detail and high level of accuracy
• Excellent communication skills, both written and verbal

Why Forge?

The opportunity:

Our team refuses to compromise on integrity, and we look for talented, driven hard workers who hold the same passion for the pursuit of high quality, evidence-based mental health and substance use care that we do. Our collective passion is driven and embodied by our core values:

• Fulfilling: Our work creates lives that are complete and self-actualized, enabling stronger families and communities – and a therapeutic community rewarded by success
• Optimistic: Our passionate positivity and empathy overcome setbacks and get you to your goals, scientifically and humanely
• Reciprocal: Without mutual trust and commitment, there can be no progress
• Grateful: We profoundly recognize and appreciate the trust of our patients and the commitment of our clinicians
• Evidence-Based: We are committed to measurable outcomes, which provide confidence to our patients and creates a standard of care for ourselves and others

The package:

At Forge, our people are our greatest asset. We’re collaborative, empathetic, and passionate. We learn from our mistakes, we carve out time to breathe, and we are celebrated for our wins. In short, we know that we can’t do what we do wi