Customer Service Call Center Representative

Description

RESPONSIBILITIES:

• Answer all inbound service leads (phone, internet) and direct to appropriate contact
• Schedule service appointments
• Contact present customers (phone, email, text) to maintain and improve customer loyalty
• Understand and implement dealership service process
• Make CSI follow-up calls.
• Contact all no-shows to reschedule missed appointments.
• Advise customers on special-order parts status, appointment reminders, and recall campaigns.

Requirements

• Time management skills
• Excellent communication skills
• Professional work ethic
• Superior customer service skills
• Call center experience helpful, but not required
• Automotive experience a plus
• Proficient with basic computer applications
• Outgoing and friendly, not easily intimidated
• Ability to handle customer rejection
• Excellent follow-through skills
• Solid working knowledge of the Internet
• Basic Computer Skills
• Self-Motivated 
• Problem Solving Skills
• Team Player
• Organization skills
• Open to covering a multitude of shifts

WE OFFER:

• Competitive Pay
• Ongoing professional training
• Excellent benefits package including
• Medical
• Dental
• Vision
• Life, Long Term Disability, Critical Illness, Accident Insurance
• Legal Shield
• 401(k) and profit sharing plan with employer match
• Paid Holiday, Sick and Vacation Time