Senior Onboarding Engagement Manager

<h3>Company Description</h3><p>Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.</p><p>When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.</p><p><strong>Join Visa: A Network Working for Everyone.</strong></p><h3>Job Description</h3><p><strong>Team Summary</strong></p><p>The Client Services team provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.</p><p>Within Client Services, the Client Lifecycle Operations (CLO) team in Europe is made up of Onboarding, Licensing and Brand Operations. CLO provide operational support to clients, entailing specialised knowledge regarding Visa entry points and network protection. Our clients include financial institutions and non-traditional clients such as fintechs.</p><ul><li><p>The Onboarding team manages the application process with potential new Visa members and is one of the first points of contact for clients wanting to work with Visa. This team collaborates closely with the Licensing, Compliance and Risks teams in ensuring the client meets the various Visa requirements.</p></li><li><p>The Licensing team are subject matter experts on Visa Licensing and will take on the respective due diligence for new and existing clients. Licensing manages all Visa client profiles and maintains client lifecycle updates such as license upgrades and downgrades, ownership changes, and sponsorship changes for existing clients. </p></li><li><p>The Brand Operations team undertakes both co-brand and card design functions. The co-brand part of the team approves and reviews co-brand applications. This involves checking the eligibility of both the issuer and the co-brand partner and then recording the co-brand in the appropriate Visa systems. The card design part of the team reviews card design submissions and ensures they are compliant with the Visa Product Brand Standards. </p></li></ul><p><strong>Job Description</strong></p><p>Visa are seeking a motivated and commercially minded <strong>Onboarding Engagement Senior Consultant</strong>. The successful candidate will be responsible for delivering a best-in-class onboarding experience.</p><p>Their key focus will be on providing <strong>upfront onboarding consultancy</strong> to new and strategic clients. Generating a client-centric experience and creating a foundational partnership, will enable this individual to generate value for Visa, our clients and society at large.</p><p>The individual will be working on high profile onboarding opportunities and will be representing the team in front of clients and senior leadership. They will get exposure to the recently transformed client onboarding process and will be working within a high-performance team. Strong candidates will have a growth mindset and be willing to play an active role in the team.</p><p>Note: This role will not be responsible for creating sales leads or new opportunities, however, will be accountable for the positive development of the client relationship and the successful onboarding of clients.</p><p><strong>What we expect of you, day to day:</strong></p><ul><li><p>Lead the onboarding engagement with a select group of strategic clients. Work with management to determine the select group of clients (prioritized clients). Present to such clients the onboarding process, timings and expectations. Create, customise and/or maintain such materials to support such engagements. Build a strong relationship with your client base.</p></li><li><p>Oversee the onboarding process for the prioritized clients. Be the first point of contact to provide guidance and support on onboarding matters for such clients, throughout the onboarding process. This may include ensuring client readiness, answering questions, resolving blockers, exploring alternative approaches and/or sharing status updates. </p></li><li><p>Advocate for your clients within Visa. Take a leadership role coordinating within your team, and across the business and cross-functional teams, i.e. Compliance, Risk, Legal, Implementation, to ensure client concerns