Commercial Sales Training Manager-Rare Disease (Remote)

Career Category

Job Description

Position Summary:

The Manager, Commercial Sales Training, is responsible for developing, implementing, and managing the sales training curriculum for UPLIZNA in the United States. This individual will serve as a training lead for the UPLIZNA sales team and is responsible for the development of product, disease state and any associated training needs. This individual will also be cross trained on UPLIZNA for IgG4-RD, NMOSD and gMG and may assist with ad-hoc training needs for the brand. The ideal candidate will be a high-energy, detail-oriented, and self-motivated individual that excels in a fast-paced environment and is interested in joining a growing organization.

Success in this role will require strong cross-functional relationships, strategic communications, tactical plans supporting the brand strategy, and a commitment to a high-performing Commercial Training and Development culture.

Major Responsibilities:

Content Development

• Lead the design, development, and implementation of a training curriculum for UPLIZNA and the launch of any new indications for this team
• Partner with internal stakeholders to develop and maintain product and brand related sales training resources, workshops, and presentations to ensure content meets the needs of all stakeholders
• Design and develop training content independently and with vendors
• Manage vendors to ensure projects meet objectives, adhere to timelines, and remain within budget
• Ensure all projects and materials have been approved through the Legal, Medical and Regulatory review process before being disseminated

Facilitation

• Facilitate virtual and live training for sales leaders, strategic account managers and thought leader liaisons
• Lead the development process for National Meetings, POAs and launch meetings
• Develop and facilitate “Train the Trainer” sessions with Sales Leaders, prior to National Meetings, POAs and launch meetings
• Manage all aspects of initial sales training, including content development, agenda management, stakeholder management, home study training and facilitating live classroom training
• Thoroughly and effectively track and evaluate new hire performance and communicate progress/performance with sales leadership
• Design, implement and revise training content to support current and future business needs

Cross-functional Partnerships

• Identify and establish rapport with Partners within relevant business functions
• Attend and proactively participate in regular meetings with Partners
• Proactively identify current and/or emerging performance improvement opportunities  
• Approach Partner’s business challenges collaboratively and consultatively to create the appropriate performance intervention(s)
• Obtain approval and support for training and development solution(s) 
• Continuously inform stakeholders of progress, challenges, business outcomes, and impact  
• Create a positive perception of their team, themselves, and the Commercial Training and Development organization through consistent delivery of value to Partners 
• Create and maintain external strategic partnerships (e.g., Industry thought leaders, vendors, professional conference affiliations) 

Strategic Communications that Enable Business Unit Success

• Meet with Partners to establish a shared vision for the communication plan, including objectives, business goals, timing, and key metrics for success
• Draft communications on behalf of functional Director and solicit their feedback
• Determine method for soliciting and addressing audience feedback
• Continuously inform Partners of progress, challenges, business outcomes, and impact
• Evaluate communication effectiveness

Well-documented Approach to Achieve the Business Strategy, Supported by a Tactical Plan

• Employ a performance consulting approach to identifying Partner training needs and opportunities
• Understand how your Business Unit/Functional Area operates and employ its decision-making process when assessing training needs and priorities
• Develop, own, and iterate a well-thought-out training strategy and tactical plan for all training initiatives for which you are accountable
• Manage project financials
• Manage the vendor process
• Develop measurements to assess impact

Target Stakeholders Equipped with Training and Tools to Support High Performance

• Align with Partners on training objectives
• Build content, leverage subject matter experts, and secure training resources
• Prepare facilitators and conduct Train-the-Traine