Technical Project Manager 3, Customer & Employee User Interface

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

The TPM3 role is responsible for leading and managing complex, cross-domain (agile) programs and projects within the Customer & Employee User Interface (CEUI) portfolio in the Customer Experience Information Technology Organization.

The role requires one to liaison between company personnel and vendors, you will ensure compliance with program standards and coordinate multiple high-priority tasks. Collaboration is key, as you will work closely with engineering, product management, and other stakeholders/leadership to ensure the successful delivery of high-impact initiatives with quality and value.

This position involves utilizing agile methodologies throughout the entire SDLC lifecycle, including inception, design, development, integration and testing, trial, and deployment, to meet quarterly commitments.

Your responsibilities will include planning, execution, risk management, and driving continuous improvement in processes for the Agile Portfolio. You will define feature, functionality, and performance metrics requirements, initiate and monitor program progress, ensure milestone dates are met, and manage risks and contingency plans.

Additionally, you will evaluate and track change requests, maintain regular program status cadence and visibility, and act as a mentor for colleagues with less experience, while determining your own work priorities.

Job Description

Core Responsibilities

Delivery Execution:

• Develop and maintain the program/project roadmap and track milestones
• Ensure software development follows Agile or hybrid methodologies, delivering in iterative cycles.
• Ensure adherence to best practices.
• Facilitate sprint reviews, and retrospectives.
• Accountable and Responsible for project execution and delivery based on defined Project Delivery Management framework. Ensures quality of deliverables.
• Serve as an escalation for impediment removal for the Scrum Masters and agile teams.
• Collaborate across other technology portfolios, excellent communication and relationship management skills to influence and resolve issues.
• Oversee final product delivery and ensure alignment with business needs and user expectations.

Stakeholder Collaboration and Reporting:

• Maintain a regular cadence for reporting
• Leads executive readouts about program status, risks, changes, escalations
• Provide actionable insights to leadership, stakeholders on project / program progress, risks, and opportunities.
• Implement automation and best practices to reduce delivery timelines and overhead costs.
• Act as the bridge and collaborate with and between business stakeholders, product owners, and technical teams.

Risk Management:

• Identify, assess, and manage critical path and risk areas, develop and implement mitigation plans, and escalate issues to unblock open items across portfolio programs to ensure uninterrupted delivery.
• Proactively resolve conflicts and remove roadblocks/Impediments.

Other Responsibilities

• Drive continuous improvement in agile portfolio management processes and methodologies.
• Serving as a SME for Agile methodologies, defining consistent delivery metrics, dashboards and/or information to enable effective decision-making.
• Strong facilitation, mentoring, and coaching skills, with the ability to inspire and influence individuals and teams towards Agile ways of working and to their full potential
• Knowledge of Jira, Confluence, PowerBI, Tableau, Smartsheet.
• Proficient in Microsoft Office tools including Excel, PowerPoint.
• Strong verbal and written communication skills.
• Acts as a PMO point of contact for stakeholders and leadership
• Mentors the organization in P