Director Partner Operations, Partner Solutions

Founded in 2014, Even Financial is a B2B fintech company that is transforming the way financial institutions find and connect with consumers, enabling any company to add financial products to their business. As the leading search, comparison, and recommendation engine for financial services, Even seamlessly bridges financial services providers (such as SoFi) and channel partners (such as TransUnion) via its simple yet robust API and embeddable solutions. Even turns any consumer touchpoint into a comprehensive financial services marketplace with full compliance and security at scale. Even was named one of "America's Best Startup Employers'' by Forbes for 2021 and placed in the Top 50 of the 2020 Deloitte Technology Fast 500, which recognizes the fastest growing tech companies in the world. In February 2022, Even was acquired by MoneyLion, a mobile banking and financial membership platform that empowers people to take control of their finances.
We are seeking an Operations Director to join the Partner Solutions team to own the core process, program management, tooling, reporting, and other supporting services necessary to maximize the revenue production from our team of Partner Managers. In this role, you will serve as the connective tissue between our “Supply” (Channel Partner) and “Demand” (Financial Institutions) Partner Manager teams, driving process reengineering & implementation, overseeing change management, evaluating & implementing vendor partnerships & tools, centralizing internal operations (including collaborative functions with Sales, Product, Legal & Compliance, Business Intelligence & other cross-functional teams), and other key responsibilities needed to enable the Partner Solutions team to scale effectively.

Responsibilities:

• Lead operational process management, evaluation, reengineering and change management in a complex, cross-functional space
• Collaborate with business leaders within Partner Solutions and across partner teams (Sales, Product, Business Intelligence, Governance Risk & Compliance, & more) to identify & action against process improvement areas
• Lead Partner Solutions team strategy and planning, including team capacity planning & staffing, objective setting, internal meeting management & additional strategic support
• Deliver & maintain team documentation, including partner management playbooks, business review & other partner-facing collateral templates, partner lists, email distributions, contract repositories, & more
• Drive new product, partner & verticals go-to market planning, including gathering requirements, market sizing, partner flighting, tracking launch status & monitoring post-launch performance
• Oversee tool & vendor evaluation, proposal, launch & adoption for Partner Solutions enablement services
• Manage partner communications & long-tail engagement program for existing partners, including partner newsletters, net promoter score deployments, partner blog posts, automated & recurring communication templates, FAQs & more
• Lead process diligence & enforcement for internal audit & compliance processes, including ensuring team contracts are signed & stored, partner service level agreements are being met, & more
• Ensure full data hygiene within the Partner Solutions team: monitor recurring team documents (including partner lists, contact lists & more) to ensure complete accuracy of information 
• Own & manage internal training & knowledge shares, including internal process guides, best practices, training modules, information architecture & hierarchy, & more
• Centralized revenue tracking / alerts / forecasting

Qualifications:

• 5+ years experience in operations and/or complex project management
• Strong leadership skills and ability to motivate and inspire teams including ability to define and communicate expectations, gain alignment, delegate and provide direction, manage bandwidth and enhance team culture
• Demonstrated ability to define, refine, and implement processes, procedures, and policies
• Systems focus and proven ability to identify & deploy changes across complex, inter-related processes & tools 
• Excellent written & verbal communication with ability to tailor messaging across all levels of an organization
• Ability to operate pro-actively, autonomously, and with little direction in a fast-paced environment
• Extremely strong organizational skills and attention to detail
• Exceptional time management & prioritization skills
• Outstanding problem-solving skills
• Exceptional interpersonal skills to drive advocacy and influence, with an emphasis on building internal and external relationships, including Executive and C-Suite
• Proficient in Google Suite and