Sr. Manager, Telepsychiatry

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Oak Street Health®, a part of CVS Health, helps older adults stay healthier and live fuller lives through our 230 centers across 27 states. Our value-based care model helps us consistently deliver better patient experiences and outcomes.

Oak Street Health's care model provides integrated Behavioral Health to support each patient's overall health and well being. Our Behavioral Health program offers in center support from licensed mental health specialists and a team of remote Psychiatric providers.

As a Sr. Manager, you will play a critical role in supporting our Oak Street Health patients, providers and business by supporting our Oak Street Health patients, providers and business by leading efforts to build and manage our Telepsychiatry team and collaborate cross-functionally to implement program strategy to support provider engagement and utilization. The Sr. Manager will also partner with regional leaders across Oak Street Health's network of over 230 centers to  ensure integrated and collaborative care of our patients.

Core Responsibilities

• Responsible for the refinement and operational oversight of Oak Street Health's enterprise wide Telepsychiatry program serving over 230 centers with 15 psychiatric providers

  • Partner with Telepsych Medical Director to build and manage provider engagement and performance strategy

  • Develop and implement learning and engagement strategy for psychiatric providers

  • Expand analysis and reporting related to the utilization and integration of telepsychiatry 

• Responsible for driving the integration and utilization of our telepsychiatry program across Oak Street Health's network

  • Develop framework for assessing level of integration of BH program at the regional level

  • Partner with regional leaders across the organization to address barriers to care and integration of the Telepsychiatry program

  • Onboard centers new to BH to ensure effective integration of telepsychiatry 

• Lead the execution of all Telepsych operational initiatives

• Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives

• Collaborate with other Behavioral Health leaders to develop ways to improve integration and utilization of the Behavioral Health program

• Work cross-functionally with Central leaders to ensure effective design and implementation planning including Data, Product, Managed Care Operations, Clinical Operations & Learning, etc.

• Accountable to key Behavioral Health metrics, including, integration and utilization measures

• Other duties as assigned. 

Required Qualifications

• 7+ years of applicable experience in healthcare / behavioral health / working with healthcare providers; or other similar fields

• 5+ years in a supervisory role

• Ability to build the trust and confidence of a wide range of stakeholders

• Strong leadership and influencing skills

• Incredible level of organization and detail orientation

• Analytical and data savvy; highly proficient with Microsoft Excel

• Strong interpersonal skills that support effective stakeholder engagement

• Pleasantly persistent approach

• Quick learner comfortable with a high level of ambiguity

• US work authorization

Education

Bachelor’s degree or equivalent experience

Oak Street Health is on a mission to “Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move! With over 150 locations and an ambitious