Quality Manager

Description

AEM (Advanced Environmental Monitoring) is the global leader in innovative mission critical weather, wildfire and water monitoring and intelligence solutions. We aim to be the world’s essential source for environmental insights – enabling decisive action and positive outcomes for our customers and their constituents. Our family of innovators offers world-class hydrometeorological technologies and services, including sensors, dataloggers, telemetry, and advanced analytics and software. Our technology and services empower the communities and organizations to survive – and thrive – in the face of escalating environmental risks.  

This positions’ primary responsibilities are to lead and develops Quality systems at AEM to achieve business objectives and continuously improve operational performance. You will drive continuous improvement of organizational processes/practices, products, and people.

This position reports to the Director of Quality Management. 

Job Responsibilities: 

Quality Management Systems

• Develop, implement, and monitor quality management systems across AEM
• Administer, evaluate, and improve quality management systems
• Establish and maintain systems to collect, analyze and report information, to top management, regarding the state of the quality systems, processes, and training programs
• Promote a culture of quality and continuous improvement throughout the business

Manage Quality Personnel

• Promote strong individual and team performance and actively support employee development
• Identify departmental needs for additional resources, and recruit the necessary personnel
• Recruitment activities such as conducting interviews, developing job postings, and supporting onboarding activities for new Quality staff members
• Manage employee schedules
• Train team with new or modified quality assurance policies and procedures

Compliance Management

• Lead efforts to obtain and maintain quality certifications and accreditations.
• Ensure compliance with relevant regulations, standards, and guidelines.
• Plan, conduct, and manage internal and external audits.
• Prepare for and coordinate third-party audits and certifications.
• Monitor and analyze quality performance metrics, trends, and customer feedback to drive continuous improvement initiatives.

Drive Customer Satisfaction

• Act as customer liaison and advocate
• Manage systems to track customer quality problems and coordinate timely resolution.
• Investigate and resolve quality issues, non-conformities, and customer complaints in a timely manner.
• Develop customer quality improvement plans and metrics.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

Requirements

• Minimum 5 years’ experience leading the quality assurance function in a manufacturing environment.
• In depth knowledge of Quality improvement principles and ISO standards administration and compliance
• Effective team leadership and communication skills 
• Problem solving skills - ability to assess quality issues and develop functional solutions
• Familiarity with Lean Six Sigma tools such as Pareto and Control Charts, Process Mapping, Value Stream Mapping, FMEA, 8D, 5-Why and Ishikawa diagram
• Have a critical and objective eye to identify opportunities for improvement of departmental processes and procedures to increase efficiency and effectiveness
• Possess excellent computer skills with the ability to learn new systems
• Ability to read, write and speak fluently in English is required. Other language skills welcome.

Additional Information: 

• This is a hybrid opportunity that can be done onsite and remotely.
• Must have a valid passport and be able to travel internationally. 
• Must be eligible to work in the U.S. without company sponsorship, now or in the future, for employment-based work authorization. F-1 visa holders with Optional Practical Training (OPT) who will require H-1B status, TNs, or current H-1B visa holders will not be considered. H1-B and green card sponsorship is not availabl