Vice President of Client Management

Description

Title: Vice President of Client Management

Employee Status: Full Time, Exempt

Salary: Grade 10

Starting range of $175,000 – $227,000 | Chicago | Detroit | Milwaukee

Starting range of $160,000 – $210,000 | Indiana | Grand Rapids | Ohio | Missouri

Reports to: Chief Business Officer

Department: Capital Solutions

Location: Any IFF Office

Hybrid: In office: T/W | WFH: M/Th/F

Department Function:

Capital is a critical resource that’s often beyond the reach of nonprofits serving communities with limited resources. IFF works hard to change that. For more than 30 years, IFF has specialized in flexible lending products that help nonprofits achieve their growth goals and best serve their communities. IFF’s clients include human services agencies, supportive housing providers, schools, health clinics, arts organizations, community centers and a full spectrum of other nonprofit organizations. Racial inequality in property values still exists today. IFF takes a different approach to underwriting that isn’t limited by appraisals, but instead is informed by a deep understanding of nonprofit operations and the importance of nonprofit facilities to communities. IFF provides lending to our clients uniquely designed to serve nonprofits with no appraisals on commercial projects, as low as five percent up front, and long-term loans with no prepayment penalties. Loans can be used for acquisition, facility improvement, equipment and vehicles, and affordable housing. Capital Solutions is part of IFF’s Core Business Solutions which is a cross-cutting team that sits at the nexus of nonprofits, communities, and IFF technical knowledge. The group provides thought leadership and expertise to drive corporate strategy across markets. The primary business units in Core Business Solutions are Capital Solutions, Real Estate Solutions, Community Development Solutions, Home First, and Legal.

The Organization

IFF is a mission-driven lender, real estate consultant, and developer that helps communities thrive. Key to our success has been a deep sense of purpose, a broad perspective, and a relentless focus on achieving positive results. Across the Midwest we help clients from every sector, including human service agencies, health centers, schools, affordable housing developers, and healthy food grocery operators. Staff contribute extensive business experience and an unrivaled connection to the mission of IFF to the clients we serve.

Equity, Diversity, and Inclusion

Partnering to create thriving communities is at the heart of everything we do. We leverage knowledge, capital, and resources to advance equitable and transformational outcomes in under-resourced communities, guided by our commitment to be an inclusive, anti-racist and anti-oppressive institution that honors communities as asset-rich and as experts in their own stories.

Basic Job Function

This role is intentionally structured to bring discipline, continuity, and relationship depth to loan clients.

The VP will:

• Operate as both an internal strategist and relationship leader
• Balance internal process rigor with external partnership management
• Bring structure while remaining flexible to borrower needs

The role requires both operational excellence and strong interpersonal judgment.

IFF is looking for candidates with a commitment to the work we do who can demonstrate their creativity, diligence, enthusiasm, growth-mindset, thoughtfulness, and passion to make meaningful change in the areas of economic and racial justice.

Requirements

Core Responsibilities:

Lending Operations & Execution Infrastructure – Build and oversee the internal systems and processes that support post-closing execution.

1. Design and manage processes for-

• Deal handoff from originations to portfolio management
• Seamless coordination between closing and construction loan administration
• Ongoing portfolio monitoring and reporting
• Thoughtful and responsible management of client relationships under stress and/or experiencing repayment challenges

2. Ensure consistency, accuracy, and efficiency with long-term client interface.

3. Identify and implement process improvements to increase client satisfaction, build trust, and reduce risk.

4. Establish clear ownership and accountability across post-origination activities.

Portfolio & Partnership Management – Oversee borrower relationships and portfolio perfo