Banner Staffing Services Healthcare Scheduler

Primary City/State:

Greeley, Colorado

Department Name:

Banner Staffing Services-WR

Work Shift:

Day

Job Category:

Marketing and Communications

Estimated Pay Range:

$19.06 - $28.60 / hour, based on location, education, & experience.

In accordance with State Pay Transparency Rules.

Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, we want to hear from you.

We are seeking candidates who are motivated and enthusiastic to be part of a dynamic team of Health Schedulers. Within this position you will be responsible for answering inbound calls, scheduling, rescheduling and canceling patient appointments as required, answering patients' questions regarding basic medical questions and procedures, providing instructions to patients to ensure that they are prepared for examinations and procedures as well as confirming patient appointments. You must be able to communicate well with our patients and provide extraordinary customer service. There is room for growth and this role offers great stability. To be successful as a scheduler, you should be helpful and courteous when answering telephone calls. Ultimately, an exceptional scheduler should be able to build and maintain a good rapport with physicians and staff.

Although this position is remote, this position is a high functioning role as you will support all Weld County Primary Care Clinics. The expectation is that you are on the phone queue helping patients >80% of the time. You do have two scheduled 15 mins breaks as well as a 30 min lunch period. Regular phone audits are done to ensure all expectations for customer service and job performance are being met.

Location(s): Remote - Applicants must reside in Colorado, within 60 miles or 1 hour of Fort Collins.

Schedule: The schedule for this position will vary between 7:00 AM and 5:00 PM, Monday through Friday, with occasional Saturday shifts from 8:00 AM to 12:00 PM.

Here at Banner, our employees embody our goals and our culture. You will be a part of our goal to make sure each patient and employee is treated with kindness, respect, and professionalism. We strive every day to make Health Care Easier so that Life can Be Better! 

Banner Staffing Services (BSS) offers Registry/Per Diem opportunities within Banner Health. Registry/Per Diem positions are utilized as needed within our facilities. These positions are great way to start your career with Banner Health. As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health.

As a valued and respected Banner Health team member, you will enjoy:

• Competitive wages
• Paid orientation
• Flexible Schedules (select positions)
• Fewer Shifts Cancelled
• Weekly pay
• 403(b) Pre-tax retirement
• Employee Assistance Program
• Employee wellness program
• Discount Entertainment tickets
• Restaurant/Shopping discounts
• Auto Purchase Plan

Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered. Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes; employment, criminal and education) is required.

POSITION SUMMARY
This position is responsible for scheduling across the system for physicians, medical facilities and medical practices by coordinating all aspects of scheduling including, but not limiting to, facility resources, physicians, authorizations, insurance verification, benefits and setting payment expectations to ensure an exceptional customer experience at each point of service. Using a broad understanding of customer engagement strategies, clinical procedures and company facilities, this position provides accurate and timely information to create an experience that is easy, empathetic and differentiated in the marketplace.

CORE FUNCTIONS
1. Schedules medical appointments through coordination of patients, providers, facility resources, ancillary staff, records, referrals, authorizations and payers. Receives and initiates calls to/from patients, providers, provider offices and facilities, while following all established scheduling procedures and protocols to ensure patients receive the care they