Retail Training Manager - Charlotte, North Carolina

Job ID: 293043
Store Name/Number: NC-South Park (0362)
Address: 4400 Sharon Road #E 11A, Charlotte, NC 28211, United States (US)
Hourly/Salaried: Salaried (Exempt)
Job Type: Full Time
Position Type: Regular

Job Function: Training/Development
 

This role must be based out of Charlotte, NC

 

About Team

 

The investment in training and education for Sephora employees is unparalleled in the retail industry—both in product knowledge and in career development. Our Retail Engagement and Optimization department is integral to the success of the company because we strongly believe that investing in our employees as beauty experts is what sets us apart. From leadership skills to client service and selling techniques, the Retail Training Manager team within the department delivers store-based training programs, focused on linking business to behaviors, resulting in sustained behavior change that support key business initiatives and help the company achieve its goals.

 

 

Job Description

 

Job Summary

As a Retail Training Manager within the Retail department, you will be responsible for delivering training programs to Sephora and Sephora@Kohl’s store teams. Your focus will be on leadership development, coaching, client service, and selling skills. These trainings promote lasting behavior change that supports key business initiatives to help the company achieve its business goals. Reporting to the Senior Manager, Retail Training, you will manage and execute consistent, engaging, and effective facilitation across a variety of training methods and channels.

 

Duties and Responsibilities

Time Spent

Facilitate dynamic in-person training to support ongoing skill building and development. This includes onsite training, coaching, and feedback both in your local market and traveling to remote markets.

 

• Demonstrate expert-level facilitation through engaging learning experiences that drive skill development, knowledge retention, and behavior change.
• Support key business initiatives by delivering behavior-focused training on a range of topics, including leadership development, client service and selling, new store openings, and other company priorities and rollouts.
• Provide direct, clear, and solution-based in-session coaching and development to store leaders and other attendees during training sessions.
• Serve as an expert facilitator, instructor, and coach, adapting training delivery to meet the specific needs of diverse audiences while maintaining the integrity of learning outcomes.

 

50%

Execute a wide variety of virtual instructor-led trainings on various topics, catering to a full range of audience types, including different positions and varying experience and skill levels.

 

• Serve as an expert facilitator, instructor, and coach. Bring training content to life through engaging facilitation techniques that create meaningful and effective learning experiences.
• Proficiently leverage virtual training platforms (e.g., Zoom, Teams, Mentimeter) to effectively set up, manage, and execute training sessions.
• Provide personalized feedback and real-time coaching to support learner development and skill application.
• Facilitate peer-to-peer feedback to enhance future learning experiences.

 

30%

Hold recurring planning meetings with Sephora and Sephora@Kohl’s District Managers to discuss and align on a training strategy tailored to the specific needs of each market. Provide market-themed feedback and insights to inform and influence future visit strategy.

 

Provide solution-based feedback and input to reta