Director, RCM

Brightside Health delivers life-saving virtual mental healthcare to everyone who needs it. We are powered by proprietary AI, purpose-built technology, a world-class clinician network, and a care model that rivals the best of in-person treatment. When combined with precision psychiatry and leading-edge therapeutic techniques, we’re able to improve outcomes for those with mild-to-severe clinical depression, anxiety, and other mood disorders. Our innovative approach has earned recognition from leading publications such as Healthline, Fortune, and Forbes, naming us 'Best for Crisis Care,' 'Most Comprehensive,' and 'Best Online Therapy for Anxiety and Depression.'

We take an action-oriented, purposeful approach with everything we do and seek out team members who value collaboration and thoughtful prioritization. As a result, our organization is looking for the brightest and most innovative talent in the industry. Indeed named us the top remote company to work for in 2024. We can promise you that, as a member of the Brightside team, you’ll have the opportunity to collaborate alongside smart and driven people while growing your professional skills.

We are looking for an experienced Director, Revenue Cycle Management to lead Brightside’s RCM function, reporting directly to the Senior Director, Finance. In this role, you will be responsible for overseeing end-to-end revenue processes, including billing, eligibility, and vendor management, while driving revenue integrity, optimizing workflows, and implementing automation to reduce denials and maximize revenue capture.

You will partner closely with Finance, Product, Engineering, Data, Clinical, Commercial, and Operations teams to align revenue cycle strategy with business goals and ensure efficiency, compliance, and financial performance. Ultimately, this role will own the financial health of the revenue cycle, identifying trends, improving payer relationships, and building scalable, high-performing operations that support Brightside’s continued growth

This role is ideal for someone with telehealth and mental health RCM experience, who thrives in ambiguity and is energized by building from the ground up.

What you’ll be doing as Director, Revenue Cycle Management:

Revenue Cycle Strategy & Leadership

• Build and execute a proactive RCM strategy that optimizes revenue capture, prevents denials before they happen, and positions Brightside for scalable growth
• Lead, develop, and mentor a team of ~15 across billing and eligibility—creating clarity, structure, and momentum through change
• Proactively assess risks and gaps in the revenue cycle, and surface areas for automation, standardization, or redesign
• Define, track, and act on core KPIs (e.g., A/R aging, denial rates, collection efficiency, clean claim rate) to stay ahead of revenue and operational challenges
• Stay ahead of industry shifts—applying payer trends and policy changes to adjust strategy before issues arise

 Cross-Functional Collaboration

• Partner proactively across Finance, Clinical, Compliance, Operations, Product, and Data to align RCM with broader business priorities
• Serve as the go-to subject matter expert for telehealth billing and reimbursement—bringing a forward-looking lens to system design and policy discussions
• Collaborate with Product and Engineering to identify future needs and shape internal tooling to support a more agile and efficient RCM infrastructure

Billing, Coding & Compliance

• Own and optimize the full revenue cycle for all service lines (therapy, psychiatry, IOP)—including billing, coding, eligibility, and collections
• Lead a proactive claims management strategy: ensure timely, accurate submissions and anticipate potential issues before they impact cash flo