Global Head of Client Representatives, Prime Services

Prime Finance services several client types to support the trading, financing, and clearing of equity and fixed income securities. Products covered in the business include cash Prime Brokerage, Equity Swap transactions, Fixed Income PB and Structured loan trades. The business is part of Equities division.

Our business has evolved over the last few years as we have continued to improve our platform to service the sophisticated needs of our largest clients. Citi has increased its distribution focus to expand its client base and the share of wallet covered.

Focusing on our client experience post winning a mandate is paramount to our success and requires global coordination and close cooperation between onboarding teams, functions and a smooth transition into day to day coverage services provided by our Client Executives teams.

Position Overview

The Global Head of Client Representatives for Prime Services is responsible for the teams covering day-to-day operational coverage of Citi, and end-to-end onboarding of new clients for the Prime Finance and Delta One product suite.

The ideal candidate should have proven success managing a global function and be able to demonstrate a successful track record of leadership and growth in the Prime Finance space. The candidate should have a deep understanding of the target client base and a history of successful engagement with clients at the most senior levels, as a means driving meaningful revenue growth.  A solid footing in the compliance, credit, risk and KYC and prudential regulatory frameworks governing Prime Services is strongly recommended. Strong interpersonal and leadership skills, and the ability to build consensus on strategy and execution are also key qualities of the successful candidate. Other key responsibilities of the role include talent planning and development, optimization of business resources, development of new initiatives including product expansion and target market efforts, coordination with other product groups, and strong and consistent coordination of decisions across the regional business and support functions.

The Global Head of Client Representatives for Prime Services will report to the Global Head of Prime Services and the Head of Sales.

This role will be based in New York and will require an ability to travel given the global nature of the remit.

Key Responsibilities Include:  

Leading and Implementing Global Business Strategy:

• Organise and oversee client coverage
• Drive our client experience for the onboarding of originated new business mandates and ensure a smooth transition into the day to day experience of the services provided by the Client Executive team
• Work with partner groups (e.g., KYC, compliance, legal, and credit risk) to improve the operating model, increase efficiencies and establish best practices.
• Challenge processes, establish best practices, agree strategic solutions, and gain efficiencies
• Management of technology budget associated with the function
• A strong cooperation with Sales and Product management to support and enhance our Client and Platform Strategy
• A client presence via regular engagement and relationship building to support our overall strategy and client experience.

Leading Strong Governance and Controls:

• Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, and Finance in order to ensure robust governance and control infrastructure
• Build a culture of responsible finance, good governance and supervision, expense discipline and ethics
• Appropriately assess risk/reward for new business opportunities, and ensure that all team members understand the need to do the same, demonstrating proper consideration for the firm’s reputation.

Human Capital Management:

• Lead the team People Strategy.
• Identify, attract, develop and retain the best talent in the market
• Promote, support, and demonstrate commitment to diversity across the entire human capital agenda, from recruitment, training, to hiring and promotion
• Ensure close collaboration with HR partners around hiring, graduate and campus recruitment, and talent development and growth
• Promote a culture of meritocracy
• Provide input and insight to the compensation process, promotions, junior talent pipeline, internal mobility, talent reviews and succession planning, overall training initiatives and other related processes and programs

Experience, Skills and Capabilities:

• Experience in a leadership role within the product universe
• Legal expertise and experience in the Prime Finance space (requirement). US law degree a signifi