Patient Experience Expert/Medical Assistant

Description

CAN Community Health is the nation's premier resource in ending epidemics with a mission of empowering wellness, has an exciting opportunity for a Medical Front Desk Receptionist (PExP)/Medical Assistant.

We are looking for someone who is passionate about serving the needs of individuals impacted by HIV, Hepatitis C, STI's, and other infectious diseases. You will become part of our professional team that drives home our Company's Mission and Values. We offer a good quality of life with an excellent daytime schedule, competitive pay with a bonus plan, premiere benefits package with a retirement plan with a generous company matching contribution. We have received recognition in 2025, 2024, 2023, 2022, 2021, 2019, & 2018 NPT's Best Non-Profit to Work for Award.

CAN is a Drug-Free Workplace. All potential hires will be required to take and clear a pre-employment drug screen upon job offer. 

You can find out more about us by visiting our website at www.cancommunityhealth.org. Apply Today!

Salary: $21-24 per hour based on education and experience.

Statement of Purpose: This position is responsible for Front Desk as well as performing the duties of a Medical Assistant.

Career Path: Patient Experience Expert/Medical Assistants manage a varying degree of work depending on the size and scope of location. There are three Patient Experience Expert/Medical Assistant levels: PEXP/MA I, PEXP/MA II, PEXP/MA III. A Patient Experience Expert/Medical Assistant can directly affect their career path (level) based on the addition of supervisory responsibilities assigned by their Practice Administrator. Levels are reviewed annually as part of the annual review/merit cycle. 

Front Desk-Primary Tasks

1. Promote and practice CAN Community Health’s mission, vision, and values
2. Greet and assist patients with a high level of professionalism and confidentiality
3. Accurately collect, process and post patient payments, including co-pays, deductibles and outstanding balance.
4. Verify and updated patient insurance information and eligibility during check-in
5. Schedule and confirm patient appointments, managing any necessary follow-up for missing documentation
6. Assist with other front desk duties including answering phones and managing patient paperwork
7. Accurately learn EMR system, must pass audits and SME testing with 95% accuracy.
8. Ensure all patient insurance has been verified.
9. Run and reconcile end of day reports against daily collections and POS reporting.
10. Coordinate patient transportation
11. Review and address assigned tasks in EMR i.e.: telephone encounters, actions and assigned bucket(s).
12. Assist with check out and other administrative/clerical tasks
13. Maintain adequate stock of office/breakroom supplies
14. Maintain confidentiality in full accordance with HIPAA
15. Performs all other duties as required.

Medical Assistant-Primary Tasks

1. Performs medical intake procedures including vital signs and history.
2. Performs complete patient evaluation and assessment.
3. Records and reports symptoms, reactions, treatments and changes in patient’s conditions.
4. Performs immunizations as directed by the physician.
5. Practice safe phlebotomy skills using standard precautions
6. Documents all patient care in an accurate and timely manner.
7. Completes all medical prior authorization and documentation requirements.
8. Maintains temperature logs for all clinic refrigerators containing specimens and medications.
9. Practices safety, environmental and/or infection control methods.
10. Assists with referrals and coordinates services with other organizations, federal and local program
11. Collaborate with clinic team members to coordinate patient services.

Secondary Tasks:

1. Promotes and practices CAN’s values and mission and adheres to all policies and procedures.
2. Maintains confidentiality regarding patient and/or family in accordance with professional and departmental standards.
3. Participate in continuous quality improvement of services rendered to CAN clients.
4. Develops and fosters networking relationships with community and support resources.
5. Utilizes resources and supplies in a cost-effective manner.
6. Demonstrates courtesy, compassion and respect in all interpersonal relationships with CAN clients, staff and visitors.
7. Maintains professional manner in all aspects of job tasks.

Responsible To: Practice Administrator

Must be able to pass a Level I & Level II background check.

CAN Community Health, In