Veterinary Neurology Coordinator, SAVES

South Asheville Veterinary Emergency & Specialty in beautiful Asheville, NC is hiring a full-time Veterinary Coordinator to join our outstanding Neurology team!

Compensation: $21.00 – $30.00 per hour, based on experience and credentials

Schedule: Monday – Friday, 7:30AM - 4PM

Benefits:

• Generous Paid Time Off policy

• Medical, Dental, and Vision insurance plans

• Health Savings Account (HSA) & Flexible Spending Account (FSA)

• 401(k) planning with employer matching

• Paid parental leave

• Employee discount

• Employee Assistance Program (EAP)

• Life insurance

• Referral program

• Retirement plan

• And more!

At South Asheville Veterinary Emergency & Specialty (SAVES), our goal since opening in 2009 has been to practice the gold standard of medicine, perform advanced techniques, and be leaders in veterinary specialty and emergency care. Located in the heart of the Blue Ridge Mountains, the peaks represent the height of our love for animals, and the valleys symbolize the depth of our compassion. Together with our referring veterinary community, we combine medical knowledge, advanced technology, and kindness to deliver exceptional care—it’s simply in our nature.

The Neurology Coordinator we are seeking provides high-level administrative, client communication, and clinical support to ensure continuity of care and efficient operations within the Neurology department. This role serves as a key bridge between clients, Client Service Representatives, specialists, and patient care teams to ensure smooth scheduling, accurate records, and compassionate client experiences.

During high-volume or urgent periods, the Neurology Coordinator also assists the Neurology team on the clinical floor, supporting technicians and doctors with patient histories, chart preparation, and procedure coordination.

Key Points for Our Neurology Coordinator:

• Serve as the primary point of contact for Neurology clients, providing clear education on consultations, procedures, follow-up care, and expectations

• Triage and respond to client communications (calls, emails, texts, voicemails) with timely follow-up and appropriate escalation

• Provide anesthesia preparation instructions, medication refill guidance, recheck scheduling, and hospitalization logistics

• Support compassionate, professional conversations regarding prognosis, discharge planning, and next steps

• Schedule consultations, rechecks, diagnostics, and drop-offs using EzyVet and confirm appointment preparation requirements

• Obtain, organize, and upload medical records, imaging, and referral documentation prior to visits

• Prepare complete patient charts in advance, including estimates, consent forms, and supporting records

• Coordinate patient transfers, co-managed cases, and same-day emergencies with ECC and specialty teams

• Create and manage registration forms, estimates, consents, discharges, and assist with invoice accuracy and payment processing

• Track Neurology caseload metrics, cancellations, and pending cases for departmental reporting

• Provide hands-on clinical support during high-volume periods, including room prep, patient intake/discharge, safe transport, and ensuring accurate patient documentation

About You:

• Minimum of 2 years of hands-on clinical veterinary experience as a Veterinary Assistant or Registered Veterinary Technician (specialty or emergency experience preferred)

• Minimum of 2 years of client service or administrative coordination experience

• Proficiency with EzyVet