Director Software Development

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Director Software Development

About your role:
You will lead a delivery team responsible for building and operating the Implementation Hub platform at Fiserv, an omnichannel commerce orchestration solution that enables fast, developer-friendly integrations and unified APIs. You will drive delivery, operational excellence, and continuous improvement to reduce time-to-market and operational costs for merchant clients. The role focuses on reliability, incident reduction, and accelerating secure commerce experiences.

What you’ll do:

• Lead and develop a production development team focused on Implementation Hub, setting technical direction and maintaining high team engagement and performance.
• Manage production incident response, including triage, root cause analysis, and driving fixes to closure within committed SLAs.
• Develop and implement a comprehensive operational strategy to improve production performance and reduce client-impacting defects.
• Participate in code and data deep-dives with a hands-on approach to diagnose and remediate defects.
• Drive process and tooling improvements to increase productivity, ensure high-quality fixes, and prevent recurrence.
• Oversee production deployments and establish post-implementation validation cadence to ensure zero deployment impacts to live clients.
• Partner with core architecture, infrastructure, business operations, and integrations teams to maintain application health and resolve client issues.
• Analyze operational metrics and maintain an Operational Scorecard and KPIs to inform continuous improvement and forecasting.
• Manage resource planning, capacity forecasting, and workload distribution for the team.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you’ll need to have:

• 13+ years of experience in Java development, including performance tuning and JVM diagnostics.
• 13+ years of experience designing and implementing microservices architectures, RESTful APIs, and API orchestration.
• 10+ years of experience with cloud platform operations and deployment (serverless computing and containerized packages).
• 10+ years of experience in Spring Framework and Spring Boot.
• 10+ years of experience in payments and high-volume transaction processing systems.
• 8+ years of experience with relational databases and data integrations (Oracle, SQL Server, MySQL) and advanced SQL.
• 8+ years of experience with CI/CD and developer tooling (Git, Maven, Gitlab), and collaboration tools (JIRA, Confluence).
• 8+ years of equivalent combination of educational background, related experience, and/or military experience.
• Higley experienced in Agile methodology.

Experience that would be great to have:

• Experience with API management platforms, i.e. Apigee, and API gateway patterns.
• Experience using security and code-quality scanning tools such as SonarQube, Fortify, and WebInspect.
• Experience in integration and load testing tools such as Postman and JMeter.
• Experience with observability and monitoring stacks (Dynatrace, Prometheus, Grafana) for production systems.
• Proven stakeholder management and executive communication experience when resolving cross-functional production incidents.

Important information about this role:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experience helps you with your overall onboarding experience and leads to stronger productivity.
• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
• All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are fe