IT Assistant (Part-Time)

Job Summary:
We are looking for a proactive, eager-to-learn, and detail-oriented IT Assistant to join our team on a part-time basis. The IT Assistant will be responsible for end-user support, troubleshooting, and maintaining software and hardware. This includes office tools, network components (LAN, Wi-Fi), computer operating systems (Windows 10 or later), telephony systems, and mobile devices. This is a part-time, on-site position at our office located at 4800 Lina Lane, Dublin, VA, 24084. You will have the flexibility to choose between a morning or afternoon shift, working 4 hours each day, Monday to Friday.

Key Responsibilities:

• Provide technical advice and support on software and hardware to end users, resolving tickets assigned by the Service Desk.
• Maintain a 98% compliance rate for ticket response and resolution times.
• Configure and troubleshoot IP telephones.
• Set up and support mobile devices and smart phones (tablets, iPhones, iPads).
• Configure and support printers.
• Manage asset tracking and maintain an up-to-date inventory of IT equipment.
• Configure, upgrade, and maintain antivirus software on the network to ensure data security.
• Provide troubleshooting for Internet Explorer, Adobe Creative Suites, Microsoft Office Suites, and other software/hardware applications.
• Manage user accounts including email, remote access, etc.
• Assist with the setup and upgrading of computer systems for end users.
• Troubleshoot and maintain LAN/WAN connectivity.
• Provide user training on applications when needed.
• Ensure that all IT systems are functioning efficiently and optimally.
• Monitor and report any breaches of IT acceptable use policy or best practices to the Infrastructure Manager.
• Coordinate with IT vendors to provide solutions for business needs (connections, VPNs, cabling, camera services, printers, etc.).

Job Qualifications:

• Minimum of 6 months of experience in Information Technology processes and computer/network troubleshooting.
• Highly customer-service oriented.
• Excellent communication skills.
• Team player with a positive attitude.
• A strong desire to learn and grow in the IT field.

Why Join Us?

• Flexible Hours: Choose between morning or afternoon shifts, 4 hours each day, Monday to Friday.
• Hourly Position: Paid hourly for the hours worked. 
• Growth Opportunity: Work in a dynamic and growing environment where you can gain valuable experience and expand your skills in IT support.
• Learning Environment: We are looking for someone who is passionate about IT and eager to learn. This is an excellent opportunity to develop new skills and gain hands-on experience in a supportive environment.
• Location: This is an on-site role at our office located at 4800 Lina Lane, Dublin, VA, 24084.

If you're passionate about IT, eager to learn, and want to work in a flexible and supportive environment, we would love to hear from you! Apply now to join our team.