Project Manager, Customer Delivery Support

The climate crisis is the defining challenge of our time—but it’s also the greatest opportunity for innovation, and a challenge we’re proud to take on. At Overstory, we’re harnessing cutting-edge technology to enable a resilient electrical grid that keeps communities thriving as our world changes.

The grid is the backbone of life as we know it. It powers hospitals, keeps food fresh, and ensures communities stay connected. But extreme weather, aging infrastructure, and growing wildfire risks are putting this critical system under pressure. All of this combined makes the electric utility industry the greatest opportunity for tackling climate change. 

One of the leading causes of catastrophic wildfires and power outages? Trees and brush coming into contact with power lines. 

That’s where we help. At Overstory, we use AI and advanced satellite imagery to pinpoint and prioritize vegetation risks before they materialize. By giving utilities critical analysis on those risks, we’re helping prevent outages, reduce wildfire risks, and accelerate the transition to a safer, more resilient grid.

Our team spans the Americas and Europe, and we work with utility partners across the Americas and beyond. We’re outdoor enthusiasts, musicians, artists, athletes, parents, and adventurers—15 nationalities strong and growing. What unites us is a passion for solving complex problems, a commitment to climate action, and the belief that technology should be a force for good.

Join us to help us build a more resilient world together. 

Role Summary

As a Project Manager for Customer Delivery Support, you’ll enable the successful and timely execution of complex, cross-functional delivery projects for our enterprise customers. In this internal-facing role, you'll serve as the critical bridge between customer deliverables and our internal engineering, product, and customer success teams, managing priorities and timelines for multiple deliveries.  

Your primary responsibilities include tracking the scope of work we’re delivering for each customer during the entire delivery lifecycle while simultaneously ensuring an accurate and on-time delivery. You’ll also triage a daily backlog of issues and keep internal stakeholders consistently apprised of status.

This is an exciting opportunity for someone who genuinely enjoys building cross functional relationships, thrives in dynamic settings and is excited to contribute to evolving our customer project management strategy.

Responsibilities

• Project Delivery Management: Sustain the end-to-end delivery of multiple concurrent customer projects. 
• Cross-Team Coordination: Own the delivery triage backlog and ensure quick resolution of issues, coordinating priorities with the engineering, product, and customer success teams.
• Timeline Ownership: Communicate and help teams uphold realistic and ambitious project timelines; proactively identify risks and remove blockers.
• Stakeholder Reporting: Provide clear, concise status updates and reporting to internal stakeholders.
• Continuous Improvement: Identify process gaps and propose initiatives to improve delivery workflows, reporting, and project outcomes.

Requirements

• 5+ years of experience as a Project or Program Manager in a B2B SaaS environment, with a focus on enterprise customers (i.e. 1M+ ARR) with unique and/or complex delivery needs.
• Proven success managing multiple projects simultaneously with cross-functional teams.
• Exceptional organizational skills with the ability to prioritize competing tasks and manage ambiguity.
• Strong communication and collaboration abilities—comfortable aligning diverse stakeholders.
• Experience with using dashboards, workflows, and project management tools (e.g., Monday, Asana, Notion, Linear).
• Engagement with metrics to track project health, diagnose issues early, and help drive continuous improvement in delivery processes.
• Bonus: Experience in geospatial, environmental, or utility technology sectors; experience with scale-up organizations in a globally distributed remote setting.

About our team

We are a group of 100 people from all over the world. Fifteen nationalities are represented in our team. We work remotely from eleven different countries and we are looking for candidates that are also living and working in one of these countries: United States, the Netherlands, United Kingdom, Ireland, Estonia, Portugal, France, Sweden, Denmark, Switzerland, and Canada. We meet up once a year in-person for our unforgettable team gathering event. We also offer the option to occasionally meet up for in-person collaboration.