Senior IT Analyst

<p><span><span><b>Job ID: 23844</b></span></span></p> <p> </p> <p><span><span>Would you like to support IT solutions and initiatives in the field of Capital and Financial Reporting? How do you feel about a dynamic and collaborative BizDevOps environment supporting Business and IT? How about a combination of routine work activities together with dynamic and close collaboration with complex change initiatives? </span></span></p> <p> </p> <p><span><span>If yes, then you might be the candidate we are looking for to join our team. </span></span></p> <p> </p> <p><span><span>You will be in close collaboration with Service Managers, Product and Project Managers, Development Teams, Release Management, Managed Service Vendor and Business stakeholders across the Finance technology service area. </span></span></p> <p><span><span> </span></span></p> <p><span><span>Working with skilled, international teams in a fast-paced and inspiring working environment, you will play a role in building the best Bank that serves our customers' changing needs.<br/> <br/> In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. We’re more than just a Nordic bank, we’re one of the largest employers in Poland. With us, you’ll work with skilled, international teams in a bright, modern office. The lively and collaborative atmosphere offers plenty of opportunities to learn and grow as you build your career with us.</span></span><br/> <br/> <span><span><b>About this opportunity</b></span></span></p> <p><br/> <span><span>Welcome to the Capital Reporting Application Management team. We are responsible for procurement, operations and maintenance of Nordea’s Capital Reporting applications. Our applications work to source and process Nordea’s data until final reports required by banking regulations are generated. They currently undergo exciting large scale transformation towards modern technologies which shifts application management accent from running well stabilized solutions towards cooperating closely with large change initiatives aiming to transform existing landscape.</span></span></p> <p> </p> <p><span><span>We are now looking for a Senior IT Analyst, who will utilize her/his technical and organisational skills to take care for IT operations for a set of applications and to cooperate closely with projects and programmes constantly transforming solutions in our area.</span></span></p> <p> </p> <p><span><span><b>What you’ll be doing:</b></span></span></p> <ul> <li><span><span>Support IT Service Manager in leading IT service for Group Finance Reporting Infrastructure solutions in accordance with ITIL and BizDevOps best practices.</span></span></li> <li><span><span>Cooperate closely in BizDevOps spirit with IT Development and Business teams responsible for changes and projects to ensure well prepared changes and new systems ready for IT operations and further maintenance.</span></span></li> <li><span><span>Safeguard on daily basis applications' operations, availability, continuity, security and compliance with internal and external requirements.</span></span></li> <li><span><span>Monitor and analyse daily operations, data flows, applications’ performance and configuration to ensure application management service is under good control. </span></span></li> <li><span><span>Be co-responsible for incident, problem and change management, ensuring there high quality and timeliness in line with KPIs and SLAs.</span></span></li> <li><span><span>Regularly verify and update applications’ documentation, operating procedures and repositories of information about applications.</span></span></li> <li><span><span>Provide technical and application management expertise on complex issues and guide application support team in solving incidents and problems.</span></span></li> <li><span><span>Cooperate with external vendors and internal teams to ensure best of class service and smooth productional operations.</span></span></li> <li><span><span>Participate in internal communication across many stakeholders responding to their varying applications related queries.</span></span></li> <li><span><span>Drive continual service improvement and automation of IT operations.</span></span></li> <li><span><span>Be involved in work related to risks and audits.</span></span></li> <li><span><span>As an Application Management team member you will contribute to further improvement of application management processes aligned with Nordea strategies, principles and frameworks.</span></span></li> </ul> <p> </p> <p><span><span>You’ll join us and play a key role in driving further growth of Application Management strategies within our area and cross borders. The role is based in Gdańsk or Stockholm.</span></span><br/>  </p> <p><span><span><b>Who you are</b></span></span></p> <p> </p> <p><span><span>Collaboration. Ownership. Passion, Courage. These are the values that guide us in being at our best – and that we imagine you