Executive Housekeeper - Full Time - Harrah's Gulf Coast

Essential Job Functions: 

• Direct day-to-day operations of the housekeeping team
• Strategizes with senior management on ways to continually improve the overall operation of the departments. 
• Looks for and identifies ways to create a higher level of standards and procedures. 
• Responsible for enhancing and refining the departmental training program and supervisory structure. 
• Confer with supervisors to assure maximum customer satisfaction and efficient utilization of manpower and facilities. 
• Handles guests concerns taking corrective action as necessary. 
• Inspects facilities, services and equipment and recommend changes or improvements as necessary. 
• Review and approve and/or initiate requisitions and expenditures within the scope of delegated authority. 
• Ensure that expenditures remain within established limits. 
• Periodically conducts sessions with supervisors to insure proper coordination and communication of policies, standards and procedures and operational matters. 
• Prepare and/or assist in the preparation of annual budgets, capital planning and operation forecasts; prepare regular and special reports; maintain necessary records and files. 
• Establish and administer safety policies and procedures pertaining to the Housekeeping Department and assure adherence to these policies and procedures. 
• Establish objectives for each defined area and implement action plans to achieve them as specified. 
• Delegate assignments to appropriate supervisors to accomplish tasks and at the same time provide developmental potential. 
• Maintain close work relationships with other department’s managers/supervisors to promote smooth, efficient operations. 
• Uses participate management techniques in daily operations to ensure an environment of proactive employee relations skills are used.     
• Promotes the use of feedback to continually look towards improving departmental efficiencies and cooperation. 
• Recommend personnel changes including the hiring, promotion, demotion, and release of staff. 
• Recommend wage and salary adjustments within established limits.     
• Approve vacations and recommend leaves of absence. 
• Promote a positive work environment that stimulates and motivates employees to acceptable levels of turnover, absenteeism, and promotability. 
• Recommend/implement incentive programs in that address reducing costs or increasing revenues. 
• Provide training, orientation and necessary levels of authority to guest contact employees that allow quality attention and follow-up to guest needs at a level that will attain targeted goals.
• Spends most time interviewing, training, and selecting employees
• Conducts Performance Reviews
• Makes or recommends wage increases
• Makes or recommends promotions
• Provides for safety and security
• Handles employees' complaints or grievances
• Recommends disciplinary action or disciplines employees 
• Plans work
• Supervises and monitors work
• Monitors legal compliance with federal, state, and gaming laws

Qualifications: 

• Four-Year College degree preferred. 
• Minimum of five years operations management experience in a hotel of comparable size and quality is required. 
• Minimum three years experience as a department head/division manager level or above required. 
• Previous knowledge, understanding and experience in developing and facilitating departmental training. 
• Knowledge of computer systems and applications. 
• Demonstrated ability in maintaining consistent, high quality service levels; prior experience in supervising work units; history of developing employees who have been successfully promoted to increasing levels of responsibility; track record of managing a department that provides excellent service to guests. 
• Excellent interpersonal, customer service, communication, team building, training skills and problem-solving skills are required. 
• Must be able to get along with co-workers and work as a team. 
• Must present a well-groomed appearance.

Physical, Mental & Environmenta