Customer Success Manager - Commercial

Application Deadline: 2 May 2025

Department: Customer Success

Employment Type: Full Time

Location: Remote, USA

Description

YOUR OPPORTUNITYAs a Commercial Customer Success Manager, you;ll serve as a blend of account management,
product enablement, and customer support. Your day-to-day responsibilities involve managing
and driving engagement with our customers, conducting customer business reviews, and
renewing/expanding customer contracts. We pride ourselves on providing friendly, patient, and
concise next-level guidance to optimize our customer’s road to success. An ideal candidate has
at least 2-4 years of experience working in customer success, enablement, program support or
account management.
WHO WE ARE At InMoment, we #OwnTheMomentsThatMatter. We believe every moment offers a new opportunity to make an impact. In every interaction, whether it is personal or professional, we are intentional and we take deliberate action to make the lives of our families, teammates, clients, and community better. As you join InMoment you join an industry-leading company who is dedicated to improving experiences and helping businesses take actions through an integrated CX approach: 

• Integrating the voice of the customer wherever they are in their journey (taking surveys, on social media or leaving reviews, calling the contact center).
• Integrating an AI powered approach to eliminating data silos and leveraging intelligence.
• Integrating CX technology to prioritize action and inform business decisions—through self-serve or strategic advisors.

Ultimately, we are the best at helping our clients achieve better business results and Experience Improvement (XI) with the best-in-class CX analytics & action solutions.

WHO YOU ARE

• Excellent written, verbal, and presentation skills
• Ability to work in a fast-paced environment
• Outstanding collaboration skills
• At least 2-4 years experience working in customer success, enablement, program
  support or account management.

WHAT YOU’LL DO 

• Own and renew a growing portfolio of mid-market and small market commercial
  ReviewTrackers/InMoment customers
• Drive product adoption and engagement with customers through thought leadership and
  proactive engagement
• Conduct regular business reviews and strategy session calls with your customers
• Serve as the project manager for implementations within your book of business
• Provide troubleshooting support to customers where applicable
• Demo ReviewTrackers product to new and existing customers
• Grow your customers by identifying needs and aligning them with ReviewTrackers/InMoment products/services

WHAT YOU'LL GAIN

• Autonomy - We trust our employees and offer an extremely flexible work schedule
• Automatic day off for your birthday, we want to celebrate you and the moments that matter 
• Unlimited PTO - We encourage all employees to recharge!
• Medical with HSA (which includes generous employer match & contribution) and FSA options
• Dental and vision insurance
• 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance
• Generous Parental leave program
• Legal, ID theft, and employer-paid disability and life insurance
• Access to wellbeing initiatives and offerings such as our Employee Assistance Program which includes counseling sessions, phone, and online support on matters such as Family, Health, Money, and Work for you and your family members.
• Fun, innovative, collaborative, supportive working environment
• Inclusion and Diversity teams - Women of InMoment and InMovement
• Employee rewards and referral programs with generous payouts 

At InMoment, inclusion, and diversity are at the core of who we are. InMoment prides itself on an inclusive culture that promotes, encourages, and supports the diverse voices of our employees and clients. We strive to create workplaces that reflect the communities we serve and believe that different perspectives, interests, and backgrounds foster a stronger and more creative work environment.