Sr. Associate, Small Business & Consumer Operations - Project Management

Sr. Associate, Small Business & Consumer Operations - Project Management

Country: United States of America

Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

The Sr. Associate, Business Management Support, leads and provides direction and guidance to the Central Banking Operations team for a wide array of activities associated with project planning and management to support the on time, on budget delivery of projects. The Sr. Associate will support the end to end project management activities such as project reporting, project planning, issue / risk identification and tracking, scope management and other project documentation preparation, for the operation team, for funded and BAU projects. S/he facilitates and/or partners with incident management as needed within the business to swiftly resolve issues mitigating risk exposure along with managing remediation post issue resolution. 

Develops close working partnerships with the IT Project Management Office and Central Banking Operations subject matter experts.

Project Planning and Execution:

• Supports the update and delivery of project plans that outline scope, timelines, resources, and budget. Provides guidance to the PMO on business impacts and requirements.
• Key point of contact with PMO, supporting Central Banking Operations
• Manages process and project management deliverables for all assigned projects from initiation through closure, including intake activities.
• Develops presentations, dashboards, reports and other project communications and documentation.
• Provide support to business leads by organizing meeting invites, agendas and meeting minutes.
• Participates in project team meetings, representing the business stakeholders regularly to ensure appropriate communication to all stakeholders.
• Monitors and supports the documentation of project milestones and outcomes throughout the project lifecycle to ensure adherence to established quality standards.
• Documents and communicates project changes, project health and project status to business stakeholders.

Strategic Planning and Alignment:

• Support project lead and senior leadership in developing and implementing strategic plans.
• Leads and contributes to the development of project definition and scope with applicable stakeholders.
• Leads the development of annual project book of work, developing cost/benefit analysis and document detail necessary to prioritize work.

Incident Management:

• Assist in developing and maintaining issue management best practices.
• Provide business management of events and incidents to ensure timely resolution.
• Oversees accurate incident ticket entry and closure.
• Facilitates and supports issue reporting and remediation post resolution, through to full completion of any necessary change.
• Develop and maintain monthly reporting on issues and business impact

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's Degree or equivalent work experience: Finance, Business or equivalent field. - Required.
• Project Management Experience
• 9+ Years Demonstrated experience within consumer operations. - Required.
• Intermediate to advanced problem solving skills to identify and independently resolves problems in a timely manner.
• 7+ years’ experience managing multiple projects with cross-enterprise interdependencies with a combination of business and technical basic knowledge.
• 7+ years’ experience building project planning documents and engaging the support and resources of others to achieve project goals and objectives; influencing witho