ITT Manager - SFO - ITT (1070) - (155842)

Company Description

This is a Position-Based Test conducted in accordance with CSC Rule 111A. Learn more about the City’s hiring process here: https://careers.sf.gov/knowledge/process/

Specific information regarding this recruitment process is listed below:

• Application Opening: Thursday, April 3, 2025
• Application Deadline: Apply immediately. Interested applicants are encouraged to apply as soon as possible as this announcement may close at any time after 5:00 PM (Pacific Time) on Friday, April 11, 2025.
• Compensation: $162,084.00 - $203,866.00
• Recruitment ID: PBT-1070-155842

Job Description

San Francisco International Airport (SFO), an enterprise department of the City & County of San Francisco, has a workforce of approximately 1,700 City employees and strives to be a diverse, equitable, and inclusive employer. 
 
SFO’s mission is delivering an airport experience where people and our planet come first, and our core values are Safety and Security, Teamwork, Excellence, Care, and Equity. Learn more about careers at SFO. 

For more information about SFO, visit www.flysfo.com. Follow us on X and Facebook.

Qualifications

Under the administration of 0941 Manager VI, Information Technology and Telecommunications (ITT) Director, the ITT Manager will manage and oversee SFO’s technology services.  SFO employs a range of modern technology solutions and platforms to support the delivery of the Airport’s business goals.  SFO’s technology vision is to provide solutions that empower our passengers, stakeholders, and Commission staff.  ITT’s mission is to elevate airport operations by implementing the right technology in service of our people, guests, and our planet.

SFO’s technology services focus on addressing five key business challenges: (a) dealing with persistent security threats (physical and cyber); (b) improving the utilization of Airport assets; (c) optimizing the use of Airport resources; (d) evolving a modern passenger service model; and (e) managing the impact of disruptive innovation.  Programs related to these five focus areas include upgrading the Airport’s security and surveillance systems, modernizing the airfield management systems, providing safety inspection and citation management applications, developing airport applications that improve the reporting and resolution of issues, developing a suite of solutions to manage ground transportation, and partnering with Silicon Valley leaders to prototype new Airport solutions.

We strive to lead the way in taking on new challenges in technology adoption and management in the aviation industry and the government sector.

As a team member of SFO, you will embrace SFO’s core values and SFO’s Racial Equity Action Plan.

You are excited about this opportunity because you will:

• Manages technical and professional staff, including recruitment, performance goals, reviews, and training plans.  
• Trains, evaluates, and mentors subordinates use of development tools to ensure critical knowledge, skills and abilities are available to support the applications, future implementations and application upgrades, monitors and reports on development team performance.  
• Uses creative technology, infrastructure design principles and advanced design engineering leading practices to meet business requirements and user needs while minimizing customization of out of the box content.
• Stays up to date with knowledge of software, hardware, and technology used for technical development activities. 
• Develops, implements and maintains procedures, administrative monitoring practices and controls to obtain smooth and effective operation of unit; coordinates work activities within ITT to prevent delays in required actions or to improve programs or services.
• Collaborates with senior business leaders to analyze and resolve complex business problems, evaluates the impact of potential solutions from both business and technical perspectives. 
• Partners with Airport-wide leaders define business objectives and integrate shared solutions.
• Provides technical subject- matter expertise for the area/discipline of supervision; directs research of complex, highly technical issues; analyzes alternative solutions or approaches; recommends most effective course of action.
• Plans, develops, implements, and