Product Manager - Omnichannel Getting Service, Vice President

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality product solutions that resonate with clients.

As a Product Manager in Chase Bank Omnichannel Getting Service and Customer Experience,  you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

 

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Bring an entrepreneurial and self-starter attitude to develop and maintain six quarter roadmaps and strategies that are aligned to customer pain points, business goals, and market needs 
• Partner with Analytics, Customer Experience, and Employee Experience to provide thoughtful recommendations and understand/articulate potential benefits
• Influence partners, build consensus, and work across various functional departments (e.g., agile products) through strong stakeholder management  
• Act as a thought leader, presenting and discussing ideas with intent to persuade, educate, and enhance understanding across all levels of the organization 
• Collaborate with engineering, design, marketing, and analytics teams to ensure successful product development and launch. Act as a liaison between stakeholders to facilitate communication and alignment 

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Customer-centric and is familiar or quickly becomes familiar with omnichannel pain points 
• An excellent partner who leads through strong collaboration 
• Data driven and analytical, while also being a creative thinker 
• Constantly pushes boundaries of “what could be” to drive innovation 
• Always focuses on the big picture, considering impacts outside their given initiatives
• Focused on driving quantifiable business results 
• Vigorous and thorough in their management of details 
• Loves experimenting, learning, and taking calculated risks based on data

 

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Financial services and product delivery experience is a plus
• Strong ability to deliver fast and easily navigate both complex and ambiguous environments 
• Proven ability to take initiative, influence others, and achieve results without direct supervision over resources
• Develops strong partnerships; recognized as a team player 
• Strong analytical, problem solving and planning skills with an excellent ability to manage multiple initiatives simultaneously within tight deadlines
• Exceptional written and verbal presentation skills for peer and executive audiences, including proficiency in Microsoft Excel and PowerPoint

 

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compen