Retail Operations Manager, EMEA

<p><b>Who We Are:</b></p><p>Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.</p><p></p><p></p><p><b><span>JOB MISSION:</span></b><span> </span></p><p><span> </span></p><p><span><span>The Retail Operations Manager, </span><span>EMEA</span><span> </span><span>is responsible for</span><span> the strategic and tactical operations of the EMEA Retail Operations. This critical role </span><span>is responsible for</span><span> overseeing operational efficiency, team performance, and process </span><span>optimisation</span><span> to enhance service delivery and customer satisfaction for the current and future fleet of stores. The Operations Manager will </span><span>be responsible for</span><span> Regional Retail Managers, </span><span>Training,</span><span> and an office Retail Operations team to ensure alignment and consistency in operational standards.</span></span><span> </span></p><p><span> </span></p><p><b><span>MAJOR ACCOUNTABILITIES:</span></b><span>  </span></p><ul><li><p><span><span>Drive profitable top-line growth by integrating new store units and </span><span>maintaining</span><span> existing business </span></span><span><span>according to the strategic plan.</span></span><span> </span></p></li></ul><ul><li><p><span><span>Ensure a consistent New Balance experience across all store formats – flagship, experience, lighthouse, and outlets.</span></span><span> </span></p></li></ul><ul><li><p><span><span>Build credible and effective working relationships across the wider business to </span><span>facilitate</span><span> the smooth operations of the retail business.</span></span><span> </span></p></li></ul><ul><li><p><span><span>Embody New Balance’s core values of total customer satisfaction, teamwork, and integrity, driving these principles through the retail business.</span></span><span> </span></p></li></ul><ul><li><p><span><span>Act as a key connection between Store Teams and Corporate Headquarters, ensuring alignment with company philosophy and strategies.</span></span><span> </span></p></li></ul><ul><li><p><span><span>Oversee and lead the Training function and Operations Lead, ensuring structured operational training, development, and best practices across all stores.</span></span><span> </span></p></li></ul><ul><li><p><span>Accountable for overseeing Profit and Loss for all stores in EMEA, tracking metrics like Profit, Sales, Conversion, Shrinkage, Units Per Transaction, and Average Sale. </span></p></li></ul><ul><li><p><span><span>Responsible for sales forecasts and budget plans for stores, ensuring financial targets are met.</span></span><span> </span></p></li></ul><ul><li><p><span>Lead the Retail innovator by developing and implementing written policies, procedures, and systems for all store operations, such as cash handling, inventory control, accounting, security, POS training, and product training, following global NB standards. </span></p></li></ul><ul><li><p><span><span>Ensure effective day-to-day store operations across the region by providing clear direction to and management of the Operations Lead and Store Operations Team, ensuring compliance with retail operations standards.</span></span><span> </span></p></li></ul><ul><li><p><span><span>Prioriti</span><span>s</span><span>e</span><span> customer service excellence through structured training programs and team development initiatives.</span></span><span> </span></p></li></ul><ul><li><p><span><span>Lead recruitment and onboarding for new store associates as part of overall store development plans, while also supporting regional managers with team recruitment and headcount planning.</span></span><span> </span></p></li></ul><ul><li><p><span><span>Work closely with the HR Business Partner with a strong focus on talent development, succession </span><span>planning, and risk management for key positions.</span></span><span> </span></p></li></ul><ul><li><p><span><span>Provide coaching and mentorship to the retail team, developing and guiding them whilst acting as a role model for future talent.</span></span><span> </span></p></li></ul><ul><li><p><span><span>Ensure facilities management and health &amp; safety compliance for each store working in partnership with the facility and H&amp;S manager</span><span>.</span></span><span> </span></p></li></ul><ul><li><p><span><span>Plan and execute new store Grand Opening events, collaborating with all areas of the business.</span></span><span> </span></p></li></ul><ul><li><p><span><span>Cross-functional collaboration, including:</span></span><span> </span></p></li></ul><ul><li><span><span>EMEA Store Development Manager – Supporting