Overview

Student Services Advisor - Concorde Career Colleges

The Student Services Advisor plays a vital role in supporting student success by providing academic guidance, career preparation, and personal development support. This position requires a proactive, student-centered approach to assist students in achieving their educational and professional goals while fostering a positive campus environment. 

In addition to joining an organization with an outstanding mission, Concorde is happy to provide the following Benefits You'll Love - 

 

• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family for all eligible Concorde and UTI programs of study.
• Flexible Time Off for Exempt Employees (FTO): Take time off as needed with no limit, no accrual, and full pay—just get approval in advance.
• Accrued Vacation for Full-Time and Part-Time Non-Exempt Employees: Full-Time employees accrue 2 weeks of paid vacation per year and Part-Time employees accrue based on the number of hours worked each week. This is in addition to paid holidays and paid sick leave. 
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days.
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby.
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents.
• Pet Insurance: Competitive coverage for your furry family members through ASPCA.
• Health Plan Enrollment: 30 days to choose your health plan with coverage starting after one full month of employment.

Explore more benefits here: UTI Benefits

Responsibilities

Principal Accountabilities & Deliverables 

• Provide personalized academic advising to students, guiding them on course selections, degree requirements, and program pathways 
• Assist students in understanding institutional policies, procedures, and resources available to support their success 
• Identify and address student concerns, offering tailored solutions or connecting students with appropriate campus resources 
• Conduct one-on-one or group advising sessions to support student engagement and retention 
• Facilitate workshops or one-on-one coaching sessions focused on career planning, resume building, and interview preparation 
• Collaborate with career services to provide students with networking opportunities and access to job fairs and internship programs 
• Monitor student progress and intervene early with students who exhibit signs of academic or personal difficulties 
• Develop and implement strategies to promote student retention and success, including outreach campaigns and mentorship opportunities 
• Plan and coordinate student engagement activities to foster a sense of community and belonging 
• Maintain accurate and up-to-date student records in compliance with institutional and regulatory requirements 
• Generate reports and analyze data to identify trends and measure the effectiveness of student support initiatives 
• Collaborate with faculty, staff, and administration to address student issues and advocate for student needs 
• Other duties as assigned.

Qualifications

Education / Experience 

• Bachelor’s degree in related field (preferred) 
• Minimum two (2) years of experience in education field (preferred) 
• Three (3) year of experience in a proprietary online higher education environment (preferred) 
• Knowledge of student information systems and other technology platforms (preferred) 

 

Skills 

• Strong interpersonal and communication skills to build meaningful relationships with a diverse student population 
• Conflict resolution skills to handle student interactions with empathy and professionalism 

 

Abilities 

• Ability to work collaboratively across departments to support student success  

 

Standard Abilities 

• Able and willing to: 
  • Communicate, think, learn, and reason 
  • Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks 
  • Safely ambulate and/or maneuver when on-site at Company locations 
  • Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility 
• Ability to use good judgment, problem-solving and decision-making skills 
• Ability to maint