Director, Project Management

Company Description

Digitas Health is the Agency of Now: the first global connected-health agency, purpose-built for marketing today. Digitas Health specializes in helping health brands navigate a complex and shifting media environment to create deeper, more relevant connections with their consumer and professional customers.  With offices in Philadelphia, New York, San Francisco, and London, it is a member of the world’s largest healthcare communications network, Publicis Health. As a member of this elite network, Digitas Health is also a member of the Paris-based Publicis Groupe S.A. (Euronext Paris: FR0000130577), the world’s third-largest communications group, second-largest media counsel and buying group, and a leader in digital communications. 

Web: www.digitashealth.com | Facebook: www.facebook.com/digitashealth

| Twitter: www.twitter.com/digitas_health

Job Description

The Director is an account team’s production lead! Ultimately responsible for the delivery of high-quality deliverables that power client satisfaction, meet business requirements, and balance client and agency economics. The Director leads a multi-skill (ie online and offline) team of project managers. This person owns project definition, scope monitoring, budgeting & timing at the account level. Career-manages a team of direct reports. 

Key Responsibilities: 

Knowledge 

• PM Approach: Ensures that the project management team utilizes a flexible project management approach 
• PM Technical Skills: Leads large teams to drive complex programs/campaigns to completion based on scope and budget. Well-versed in production needs; considered a specialist in multiple channels and understands other mediums well enough to be a strategic problem solver 
• Talent Selection: Demonstrates the ability to hire and retain highly capable people while cultivating diversity and career development 
• SOWs: Accountable for the accuracy of all team SOWs 
• Problem Solving: Team’s chief problem solver and talent choreographer 
• Agency process: Develops key operational tools (i.e. team or brand specific processes) 
• Growing Talent: Demonstrated ability to grow mid-level producer talent; able to effectively handle performance issues 
• Client finances: Collaborates (with Business Manager if available) to provide accurate and realistic cost-to-complete estimates and forecasts for assigned projects 
• Technology: Continuously learning technology. Advanced Microsoft Project and Excel ability. Solid understanding of today’s digital technologies 

Strategy 

• Resource allocation: Reviews all projects across account to resolve resource and skill requirements; drives resource allocation management; ensures the right resources are cast to the need 
• Project Plans: Accountable for account-level master project plan creation and management. 
• Process improvement: Proactively sees opportunities to adjust processes for efficiencies 
• Quality Control: Structures and leads project status reviews; leads cross-team post-mortem sessions 
• Advising: Partners with account/ marketing team to provide appropriate and consistent communication directly to client(s) in an effort to clearly manage expectations 
• Risk Management: Leads large teams to develop and manage risk mitigation plans 

Tactics and Execution 

• Agency Cost Management: Vigilantly seeks to optimize both agency services and internal resources 
• Internal Relationships and Team Leadership: Collaborative business partner to team capability leads 
• Management: Responsible for the career development of others 
• Execution: Prioritizes work in progress (WIP) with production and account teams to pull work forward and break bottlenecks 
• Vendors: Point of escalation for vendor management concerns 
• Scope Definition: Scopes and estimates complex, multi-channel engagements 

Client Relationship 

• Relationship: Client-facing lead on issues related to production and project management 
• Client knowledge: Understands the client’s business and plans projects accordingly 
• Passion: Demonstrates passion for the brands and our work 
• Accountability: Owns vendor/partner relationships 
• Problem Solving: Able to drive difficult or complex production discussions with client and facilitate resolution 
• New Business: Production lead on new business pitches; identifies upsell opportunities 
• Communication and Writing: Uses advanced interpersonal and listening skills. Solid written an