Jobs and Careers

Senior Sales Operations Manager

United States, United Statesfull_timeVerifiedPosted 12 Aug 2025

💰 $110,000/yr($90,000/yr – $110,000/yr)

About the role

About Ziff Davis & The Shopping Team:

Ziff Davis is a leading global digital media company with a portfolio of iconic brands in technology, entertainment, shopping, health, and cybersecurity. Our Shopping division, which includes powerhouse brands like RetailMeNot, BlackFriday.com, Offers.com, and TechBargains.com, connects millions of consumers with thousands of leading brands and retailers, helping people save money and make smart purchase decisions.We are a data-driven team that thrives on innovation and collaboration. As we continue to scale our partnerships and revenue streams, we are seeking a foundational leader for our Sales Operations function to support our world-class sales organization.

Position Summary:

We are looking for a highly experienced and strategic Senior Sales Operations Manager to join our dynamic Shopping team. This is a unique opportunity for a seasoned professional to make a significant impact by architecting the Sales Operations function from the ground up and scaling it for future growth.This role is designed for a leader. Initially, you will operate as a high-impact individual contributor, taking full ownership of the systems, processes, and analytics that will empower our sales team. Your primary mandate will be to establish a foundation of operational excellence. As you implement best-in-class strategies, you will have the opportunity to lead a team, shaping the future of our sales infrastructure.The ideal candidate is a proactive, strategic thinker who excels at both hands-on execution and influencing senior leadership. You are an expert at transforming complex data into actionable insights and are excited by the challenge of building a critical business function and a high-performing team.

Key Responsibilities:

CRM Strategy & Ownership: Own the strategic direction and administration of our CRM (Salesforce), ensuring data integrity, optimizing workflows, and developing a roadmap for its evolution to meet business needs.
Sales Process Optimization: Lead the analysis and re-engineering of the end-to-end sales process to eliminate friction and drive significant efficiency gains. Design, implement, and govern scalable processes across the sales organization.
Package Monetization: Lead monetization strategies for high-demand tentpole events and seasonal initiatives. Partner with Sales and Marketing leadership to design sophisticated bundled offerings that drive superior value and market differentiation.
Advanced Analytics & Reporting: Develop and maintain executive-level dashboards and reporting on key sales performance metrics. Deliver deep, data-driven insights and strategic recommendations to executive leadership to accelerate revenue growth.
Post-Sale Performance & Insights: Drive the analysis of placement and package performance, generating critical insights that inform future pricing, packaging, and product strategy. Present findings and strategic recommendations to Sales leadership.
Forecasting & Pipeline Management: Collaborate with the Sales and Finance teams on sales forecasting, pipeline analysis, and quota-setting processes.
Sales Technology Stack: Architect and manage the sales technology stack. Lead the evaluation, selection, and implementation of new tools to provide a competitive edge to the sales team.
Cross-Functional Leadership: Act as a key strategic partner to Sales, Account Management, Finance, Marketing, and Product leaders, driving alignment and ensuring the successful execution of company-wide initiatives.
Sales Enablement: Spearhead the development of comprehensive training programs and resources to onboard new sales hires and elevate the skills of the entire sales team.

What You'll Need (Qualifications):

Bachelor’s degree in Business, Finance, or a related field.
6-8+ years of progressive experience in Sales Operations, Revenue Operations, or a similar strategic role.
Expert-level knowledge of Salesforce (Salesforce Admin certification is a strong plus).
Superior analytical and problem-solving skills, with mastery of Microsoft Excel or Google Sheets. Deep experience with data visualization tools (e.g., Tableau) is required.
Proven track record of designing and implementing successful, large-scale sales proc