Customer Service Coordinator

Since 1869 we've connected people through food they love. We’re proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell’s brand, as well as Michael Angelo’s, noosa, Pace, Pacific Foods, Prego, Rao’s Homemade, Swanson, and V8. In our Snacks division, we have brands like Cape Cod, Goldfish, Kettle Brand, Lance, Late July, Pepperidge Farm, Snack Factory, and Snyder’s of Hanover. 

Here, you will make a difference every day. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us.

Why Campbell’s…

• Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners).
• Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting.
• Campbell’s offers unlimited sick time along with paid time off and holiday pay.
• If in WHQ – free access to the fitness center. Access to on-site day care (operated by Bright Horizons) and company store.
• Giving back to the communities where our employees work and live is very important to Campbell’s.   Our “Campbell’s Cares” program matches employee donations and/or volunteer activity up to $1,500 annually.
• Campbell’s has a variety of Employee Resource Groups (ERGs) to support employees.

How will you make history here...

The Direct Store Delivery (DSD) Support Team is looking for an additional DSD Support associate team member to support our customers. This support will be provided via phone support, email, and data entry. DSD support associates are responsible for processing customer orders in a database management system to the transportation team and plants. DSD Support associates promise excellent care and customer experiences. We are looking to hire a goal-oriented associate who can thrive in an upbeat and fast-paced environment. Exceptional customer service skills are key, and enthusiasm to grow and learn is a must.
 

What will you do...

• Deliver timely, thorough responses to all telephone and/or email inquiries from independent distributor partners (IDP), sales managers, DSD operations personnel, etc. as well as maintain a tracking mechanism for such inquiries.
• Process and support any DSD plant or IDP set up changes.
• Initiate Plant Closes to ensure IDP route orders are processed to the Plant, including accelerations as needed.
• Process Special IDP Orders in a Database system.
• Audit transactions/set up daily through integrity reports.
• Process any IDOC errors, interface errors, open orders, etc.
• Review and action on shared email boxes and Service Now daily.
• Test, support and implement any new systems and process changes.
• Document all work processes as required.
• Provide support to independent distributors regarding several areas including, but not limited to, order management, IDP Settlement plant closes, documenting calls in our call tracking software and forwarding issues to the appropriate department for resolution.
• Ensure quality standards and compliance with policies and procedures are achieved when resolving independent distributor issues.
• Draft and submit Independent Distributor communications as relates to Support.
• Assist with order processing errors, product planning, cycle count changes, nightly error reports for the warehouse locations.
• Maintain relationships with all levels of cross functional teams in sales, operations, Independent Distributors, etc.
• Provide support to the plant teams on “How to” and process questions in SAP.
• Provide Holiday support and Saturday hours as needed to support.
• Perform other job-related projects, duties and assignments as directed by management. 

What you bring to the table...

• Associate degree or A minimum of 2 years of related experience required
• Experience
  • I get customers and colleagues comfortable through active listening, smiling, and reassuring their needs.
  • I show that I care by being real and expressing my intentions.
  • I will deliver mind blowing customer service by using my critical thinking skills.
  • I understand my support affects customers and cross functional teams.

• Efficiency
  • I have a massive sense of urgency.
  • I will provide accurate and timely information.
  • I am mentally present and focused.
  • I am organized and prepared.
  • I have strong attention to detail.
  • I can balance multiple tasks.