Threat Prevention Engineer

Job Description

Who we're looking for

Would you like to be a part of a fun, sophisticated, and growing Security team for a best-in-class SaaS company?

Zendesk is looking for a hardworking Threat Prevention Engineer with proven communication and analytical skills to help us provide technical leadership for our Threat Prevention and Engineering team. We are seeking an Individual who can function well on an impactful and closely-knit global team. Someone with a mixture of technical ability, attention to detail, with the desire to architect, design, and maintain the tools vital for a Cyber Security Operations Center.

Zendesk’s Threat Prevention & Engineering team develops and implements processes and tools that allow us to react swiftly and decisively to identified threats to Zendesk and its customers. We partner with Foundation Engineering and Product Security teams to ensure we have the right tools and techniques in place to effectively monitor and detect threats to the Zendesk platform.

What you’ll be doing:

• Design, build and maintain global security controls and tooling that address current and emerging cyber threats.

• Perform technology research, automation, integrations and standardization across Cyber Security and drive recommended actions across Zendesk.

• Continually improve the development of CSOC infrastructure, engineering standards, and architecture.

• Stay ahead of and remain knowledgeable about new threats and tactics.

• Work with leadership to define the vision; build the roadmap and plan the security goals with management.

• Partner with the security engineering team to mature CSOC capabilities through log instrumentation.

• Actively participate within the cyber security community, establishing relationships and knowledge sharing.

• Help Zendesk teams and partners understand global cyber events and mitigate threats as they relate to Zendesk.

• Easily adapt to change, seek new responsibilities, accept challenges and thrive in ambiguity!

What you bring to the role:

Required:

• A team-first, collaborative approach!

• 2+ years of information security engineering experience.

• Conceptual knowledge on different areas of computer security (network, application, cryptography, forensics, incident response, etc.).

• Experience with cloud-based solutions (AWS, GCP, Azure, etc.) and container orchestration tools (Kubernetes, Docker, etc.).

• Basic programming and/or scripting skills (includes ability to write regular expressions) (python, node.js, bash, Ruby and/or other programming languages).

• Self-motivated to learn and upskill regularly, with the ability to work independently and across functional teams.
   

Preferred:

• Experience using log aggregation tools (SIEM, Datalakes, etc.).

• Experience investigation security incidents.

• Experience working with security technologies solutions (EDR, DNS Security, Email Security, SOAR, etc.).

• Involvement in local or regional security user groups or conferences.

• Great communication (verbally and written), organizational skills and problem solving.
   

About Zendesk - Champions of Customer Service

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support t