Senior Consultant - Software Engineering

Responsibilities About the Role Are you ready to take your career to the next level with a world-class organization? Principal is seeking a Senior Consultant - Software Engineering to join our team in Pune, Maharashtra, India. This is an outstanding opportunity to work in a dynamic and collaborative environment where your technical expertise and problem-solving skills will be highly valued. Our focus is on delivering outstanding IT operations management with a strong emphasis on Problem Management. Key Responsibilities Problem Management Lead and coordinate the complete lifecycle of Problems, covering identification, prioritization, investigation, root cause analysis (RCA), and closure. Facilitate major problem lookbacks following Sev1 and Sev2 incidents to identify systemic issues and prevent recurrence. Partner with engineering and platform teams to drive permanent corrective actions and track remediation progress. Analyze incident and problem trends to identify patterns, risk areas, and improvement opportunities. Ensure Problem records meet enterprise quality standards, including documentation, RCA completeness, and action tracking. Assess the business impact and risk associated with different problems to prioritize efforts. Liaise with Incident coordinators during high severity incidents, providing leadership, structure, and coordination across technical and business partners. Ensure timely handling of critical issues, partner communication, and executive visibility during major incidents. Contribute to the continuous improvement of incident response models, severity definitions, and blocking issue processes. Availability Management Track and maintain the availability of key applications and services, making sure they correspond with specified SLOs and availability benchmarks. Produce and review availability, outage, and MTTR metrics, translating operational data into meaningful insights for technology and business leaders. Drive improvements in monitoring, alerting, and observability to enable proactive detection of service degradation. Technical & Process Skills Deep working knowledge of Incident, Major Incident, Problem, Change, and Availability Management aligned to ITIL practices. Proven capability to lead Sev1 / Sev2 incidents end to end. Good understanding of severity definitions, blocking issue triggers, and IC engagement expectations. Familiarity with SLO concepts and service reliability expectations. Professional Proficiencies Communicates complex technical issues in clear, business-relevant language. Maintains composure and clarity under pressure during high-impact incidents. Follows incidents and problems through to balanced resolution. Works effectively across global teams and time zones. Actively finds opportunities to improve. Qualifications Certifications - ITIL - Preferred. Qualifications Over 12 years of experience in IT operations management. Engineering graduate (B.E. / B.Tech / M.S. / M.Tech Degree in Computer Science, Technology, Engineering, Mathematics, or a related subject area). Additional Information Join Principal and take the next step in your career with a team that values your expertise and dedication to excellence. Be part of our journey to deliver flawless IT operations and make a significant impact!