Software Asset Management (SAM) & ServiceNow Platform Administrator

Career Category

Information Systems

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Software Asset Management (SAM) & ServiceNow Platform Administrator

What you will do

Let’s do this. Let’s change the world. In this vital role you will [top-line statement connecting primary position responsibility to employer brand].

Platform Administration & Operations

• Serve as primary administrator for SAM Pro and related CMDB components within ServiceNow.
• Manage normalization, reconciliation, and entitlement automation using ServiceNow’s Software Recognition Library (SRL).
• Oversee SAM Pro upgrades, patch management, and release testing, ensuring compliance with Amgen’s ESM release schedule.
• Monitor and maintain Mid-Server health and integrations supporting SAM and discovery tools.
• Partner with Enterprise Service Management (ESM) and Platform Engineering teams to validate post-release functionality.
 

Technical Leadership & Solution Design

• Lead the technical roadmap for SAM Pro in alignment with Amgen’s Enterprise Technology Rationalization (ETR) and Architecture strategies.
• Collaborate with SAM Process Owner and Product Manager to translate business requirements into platform configurations and automated workflows.
• Evaluate new ServiceNow SAM capabilities, perform proof-of-concepts, and document change impact analyses.
• Build, validate, and optimize integrations between ServiceNow and SCCM, Tanium, Nexthink, and Flexera.
 

Data Quality & Reporting

• Develop dashboards and reporting for data completeness, reconciliation results, and compliance status.
• Partner with Data Management to resolve anomalies and maintain trusted software asset data models.
• Support analytics and executive reporting requests from Finance, GSS, and Technology leadership.
 

Governance, Compliance & Knowledge Transfer

• Uphold Amgen’s internal controls, SOPs, and software lifecycle governance standards.
• Conduct peer reviews and KT sessions for technical and operational teams.
• Ensure documentation accuracy for all platform configurations, integrations, and automated processes.
 

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek will have these qualifications

Basic Qualifications:

Doctorate degree
OR
Master’s degree and 2 years of experience with ServiceNow platform administration, including SAM Pro and CMDB modules.

OR
Bachelor’s degree and 4 years of experience with ServiceNow platform administration, including SAM Pro and CMDB modules.

OR
Associate’s degree and 8 years of  of experience with ServiceNow platform administration, including SAM Pro and CMDB modules.

OR
High school diploma / GED and 10 years of of experience with ServiceNow platform administration, including SAM Pro and CMDB modules.

Preferred Qualifications:

Hands-on experience in ServiceNow SAM Pro configuration, normalization, and reconciliation workflows.
• Strong understanding of software discovery tools (SCCM, Tanium, Nexthink, Flexera) and data integration design.
• Knowledge of software licensing concepts and audit risk mitigation practices.

• Master’s degree in Information Systems or related discipline.
• ServiceNow Certified System Administrator (CSA) and SAM Pro Implementation Specialist certifications.
• Experience managing ServiceNow upgrades and patching in a regulated enterprise environment.
• Strong analytical and automation skills (Flow Designer, APIs, scripting).
• Familiarity with Agile methodologies and working in a Product