Sales Operations & Business Administrator

ZeroTouch is a Metrology company within the Sandvik Group, specializing in providing high-precision measurement solutions for industrial applications. As a Sandvik company, ZeroTouch benefits from global resources and industry knowledge. This empowers us to leverage advanced technology and expertise to a diverse range of industries around the world to improve manufacturing processes and enhance quality control. 

Sales Operations & Business Administrator 

We're looking for a highly organized and experienced Sales Operations & Business Administrator to be a pivotal force in our daily operations and sales success. This multifaceted role supports a wide range of business functions, with a significant focus on optimizing our sales processes and managing our CRM system. If you're a detail-oriented problem-solver with a strong background in Salesforce administration and a knack for keeping things running smoothly, we would like to hear from you! 

What You'll Do: 

Sales & CRM Administration (Primary Focus): 

• Be our Salesforce guru: Serve as the primary Salesforce Administrator, customizing objects, fields, workflows, and more to meet evolving business needs. Manage user access, roles, and data integrity through regular audits. 

• Optimize Sales Processes: Partner with sales leadership to refine sales processes, pipeline stages, and forecasting accuracy. 

• Provide Sales Insights: Build and maintain Salesforce dashboards and reports to track key sales metrics, offering actionable insights to leadership. 

• Manage Sales Tools: Evaluate, implement, and manage integrations between Salesforce and other sales tools (e.g., CPQ, Outreach, ZoomInfo). 

• Support the Sales Team: Conduct Salesforce training, troubleshoot CRM issues, coordinate quoting, manage opportunities, and administer customer portals (Ariba, Rolex, Hexagon). 

• Handle Orders: Support the PO acceptance process, monitor incoming purchase orders, and manage sales order entry/updates in Epicor. 

Business Operations Support: 

• Project Coordination: Maintain and create project codes, manage MS Teams channels, and support reorganization initiatives. 

• Office Administration: Coordinate customer visits (logistics, catering, materials), and manage visitor scheduling. Additional ad-hoc tasks as needed. 

• Legal & Document Support: Generate and route documents for signature via DocuSign (NDAs, contracts), maintain templates, and organize legal documentation. 

What You'll Bring: 

• Minimum of 2 years in a similar administrative role, with 3+ years in Sales Operations or Salesforce Administration. 

• Salesforce Administrator certification (ADM 201) is a plus; Advanced Admin or other Salesforce certifications are a plus. 

• Proficiency in Salesforce Lightning, Marketing Cloud Account Engagement (Pardot), report building, dashboards, and process automation (Flows). 

• Strong organizational, multitasking, and time management skills. 

• Excellent written and verbal communication, project management, and problem-solving abilities. 

• Proficient in Microsoft Office and Microsoft Teams; experience with Jira, Epicor, DocuSign, and Canva preferred.